BOREALIS
STAKEHOLDER
ENGAGEMENT
SOLUTION
The STAKEHOLDER ENGAGEMENTmodule enables the management and monitoring of activities linked to community relations and communications. It allows users to register and manage stakeholders, their interests and their level of support for the project. Other sub-modules are set up to track community perceptions of the project and to anticipate and manage issues before they affect the project operations.
- Improved decision-making and management of commitments and issues
- Transition from a reactive to a proactive organization
- Better understanding of the influence of different stakeholders on the project and amongst each other
- Global view of stakeholders' acceptance of the project
- High transparency process during external audits (e.g. IFC, lenders)
What is stakeholder engagement?
Stakeholders are persons or groups who are directly or indirectly affected by a project, as well as those who may have interests in a project and/or the ability to influence its outcome, either positively or negatively. Read more...
Why is it important to address stakeholder engagement?
Being able to develop a project in harmony with the environment in which it occurs (in accordance with the company requirements and those of the social environment) is often a key condition to ensure a project's success. Read more...
THE FIVE COMPONENTS OF BOREALIS STAKEHOLDER ENGAGEMENT SOFTWARE
Stakeholder Register
The stakeholder register component enables the registering, monitoring and mapping of stakeholders, including individuals and organizations. The objective is to identify project stakeholders and affiliations to better understand and address their concerns and interests through stakeholder mapping, stakeholder analysis, and stakeholder reports.
Formal consultations / Minutes of Meeting
This component is used to plan, record and track all the formal interactive sessions with various stakeholders such as planned one-on-one meetings, town-hall meetings, information sessions, focus groups, public consultations, workshops, liaison committees or negotiation sessions. Features include a meetings calendar, participants’ attendance, issues at stake, questions and answers, decisions and information disclosure, as well as management of actions and commitments.
Informal Consultation / Field Report
This component is used to collect and manage daily informal interactions with community members who share their concerns and mention problems or issues to the company. These interactions can take the form of phone calls, email messages or informal meetings on company sites or within surrounding communities.
Complaints and Grievances management
Complaints and grievances management provides the necessary tools to enable management and tracking of all stakeholder issues (complaints and grievances from community members) in accordance with best practice principles including: receipt and registration, reviewing and investigation, developing resolution options, response, close-out, and monitoring and evaluation.
Commitments management
Registers and consolidates all commitments made by the company to the community and stakeholders during engagement activities and enables the allocation of a responsible person to manage issues until the closure of the project; the module also enables the user to set a target completion date and enables the tracking of progress towards meeting each commitment.
