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By on April 24, 2018 - New Features

It may not feel like it in Canada, but spring has definitely sprung. And it happens just in time for our latest product release!  Here’s a peek at a few of the changes and newest feature.

 

Help is now exactly where you need it – everywhere!

Our team is dedicated to make sure your experience with Boréalis as seamless to your work and as pleasant as possible. Whether it’s to refresh your knowledge of a feature you haven’t used in a while or to learn about a new functionality, the help button is there to make sure you access answers to your questions in just a few clicks.

Just look for the ? in the top right corner of the screen, wherever you may be in the app: you’ll instantly access a search engine to our technical documentation. Can’t quite find the information you’re seeking? Simply click “Contact us” to access a contact form to share your issue and even add attachments. Our dedicated Customer Care team will get back to you as soon as possible.

Gain time in the stakeholder engagement module, thanks to these new features

Improved automation for duplicate management

The Boréalis Application already has a powerful duplicate management feature. But we thought it’d be nice to make it even better. The feature now considers more factors to identify potential duplicates, which will reduce the number of “fake duplicates.” Furthermore, it also recognizes nicknames to assess records. Have a record for Bob Delaney and Robert Delaney, who both work for Power Plant XYZ and share the same email? The application will automatically flag them as potential duplicates.

Other improvements to the stakeholder engagement module

You can now:

  • Create an issue from an existing grievance
  • Convert communications into grievances
  • Convert an individual into a staff member
  • Add a resolution time to issues

 

Intelligent stakeholder assessment – now even smarter and easier!

Properly assessing your stakeholders is one of the pillars to a successful engagement plan. And it can be a very complex process. To help you more easily and accurately assess stakeholders, we’ve made it possible to use just two (or more) predetermined axes to automatically quantify other axes.

 

The mail handler now reads email signatures to generate complete stakeholder records

Are you using our mail handler feature? Because it’s a big time (and trouble) saver for our users. And the best is that it’s available to all Boréalis users. But it just got even better: when you forward an email to the Boréalis Application, it now reads the content of signatures in the email.

This means that when you forward an email from a new person that contains a signature, the application will read its content and fill out the stakeholder record for:

  • First name
  • Last name
  • Email
  • Phone
  • Address

 

Want to learn more about this product release? Please visit our helpdesk.

 

 

About Carl Perreault
Carl is Team Leader of the Product Development team at Boréalis, which he joined in 2012 as a Developer. Before joining the company, Carl was developing software to improve productivity and processes, in addition to reduce costs of operations, for large companies in the pulp and paper industry. He’s been the President of the Executive Board of 2 local NGOs for the last 15 years. When he’s not brainstorming with his team on a breakthrough for new features on the Boréalis Application, Carl is a fervent fan of his daughters’ figure skating.

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