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dynamic_team

A dynamic team

Our product development team works with the Agile methodology and teams count about 5 individuals. We use both code reviews and various unit tests for our development cycle (JIRA, Git and Jenkins).

challenges

Inspiring challenges

We highly value the strengths of each team member and the last thing we want is for anyone’s talent to go unnoticed. Whether you prefer to stay in or out of your comfort zone, we’ll find just the right spot to make sure you thrive!

technologies

Cutting-edge technologies

We pride ourselves in keeping up with the latest collaborative and technological tools. So long, COBOL, Oracle and Visual Basic 6! Hello, Git, Node.js and PostgreSQL!

telecommuting

Laptop for telecommuting

Team work is at the heart of our everyday activities, but if a huge snowstorm is keeping you from coming to the office (safety first!), we want to make sure you’re all set to be productive from the comfort of your home.

flexible_schedule

Flexible work schedule

You probably know the famous quote “life is what happens while you’re busy making other plans.” Need to go to the dentist or to get your kid’s flu shot? It’s ok, we understand life doesn’t always have a fixed agenda.

insurance
Insurance and RRSP programs

There’s no moment like the present, but planning for the future will help ensure that all your future todays are awesome. That’s why we’re also investing in your tomorrows.

Current Openings

Magog, Qc | Full-Time

Technical Writer, Customer Care

We’re currently seeking a professional Technical Writer to join our fast-expanding Customer Care team. Under the supervision of the Customer Care Manager, the ideal candidate will have extensive experience as a content developer in the software development, IT or other related industries. His primary responsibility will be creating, editing, translating and updating high-quality documentation, product releases announcements, tutorials and how-to’s in our online help center. During our quarterly product updates, the Technical Writer may also work with our Product Development teams to improve end-user experience.

The Technical Writer will regularly collaborate with Customer Care Representatives and Account Directors to identify areas of improvement for our online help center: he will be responsible to produce an editorial calendar of upcoming articles to meet our clients’ needs. He will be using his knowledge and solid writing skills to highlight the value of our software in an easy to understand language that speaks to our end-users from all type of backgrounds, from data entry clerks to management.

Principal responsibilities

  • Plan, create and edit technical content (how-to manuals, FAQs, product updates release notes, technical presentations, etc.) that help end-users use our SaaS stakeholder engagement application and provide resources for our Customer Care team.
  • Ensure that all documentation is produced and updated in the 3 basic languages of our software (English, French, Spanish).
  • Build a style guideline for all technical documentation.
  • Manage updates and revisions to all released content.
  • Work closely with Product Development teams to ensure the accuracy of product documentation.

Qualifications

  • DEC or Bachelor’s degree in Technical Writing/Professional Writing, Computer Sciences, Computer Engineering, or any relevant field of study
  • Minimum of 3 years’ experience in a similar role, in the software, IT or other relevant industries
  • Proven track record in grasping complex concepts and communicating information clearly to different types of users, from beginners to advanced users
  • Good verbal, written, and interpersonal communication skills to interact with team members and customers
  • Bilingual: excellent communication skills in English and in French (written and spoken)
  • Proficient communication skills in Spanish, an asset
  • Expert writing and editing skills – grammar, syntax, organization
  • Excellent knowledge of technical writing methods, trends, and technologies
  • Ability to prioritize work to meet tight deadlines

Technical requirements

  • Expertise with Microsoft Office (Word, PowerPoint, Excel, etc.)
  • Knowledge of video editing tools, an asset

Apply at Boréalis

We do take spontaneous applications. Think you’re a fit? Send us your resume!

Don’t see the job you’re looking for?

Send us your resume anyway. This could be the beginning of something very special!

Send my resume

Fun at work, and beyond.

We love to hang out at work, but why leave it to that? Here’s what our team is up to during and after business hours.

Internships

The Boréalis Team is always looking for opportunities to help the Developers of tomorrow. That’s why we almost always have interns as part of our product development team. Want to help us build an leading application that will truly have an impact on the world all while gaining experience as part of a collaborative team? This is where it all starts!

Typical tasks of an intern

  • Design innovative B2B web applications.
  • Conceptualize and generate the front end of the application.
  • Implement technical processes within the system, which is built on the Node.js platform.
  • Analyze desired functionalities.

You’ve completed projects outside of those required by your program? Let us know, that’s exactly the kind of initiative we’re looking for!

Apply for internship

About Boréalis

You’d like to change the world, a line of code at a time? Want a greater footprint on the planet and its population, beyond your recycling bin and Prius?

At Boréalis, that’s the actual impact of the application we’re developing. And it begins with every line of code that our developers write. We won’t promise to take you on Caribbean holidays and haven’t replaced the stairs by a slide. But we guarantee that your nights and weekends, they 100% yours to enjoy.

The Boréalis Application counts over 6,000 users who are working on projects in over 30 countries. It is the worldwide leader of stakeholder relationship management.

What technologies do we use?

Our application relies 100% on Open Source technologies. Just like Netflix, Uber and Paypal, we’re using the Node.js Javascript framework.

What does the organizational chart look like?

Boréalis is a well-established company that succeeded in preserving its start-up mentality. On a day-to-day basis, this reflects in our management style, which is horizontal rather than hierarchical.

150+

Customers

5

Continents

10+

Years

3

Data Centers

Values

passion_innovation

Passion for innovation

enjoy_collabo

Enjoy collaboration

embrace_evolution

Embrace evolution and change

develop_potential

Continuously develop your potential

social_enviro_consciousness

Social and environmental consciousness
personal_skills
Desire to enhance professional and personal skills

Life at Boréalis