customer success services
Supporting
your long-term
success
Ready to improve your stakeholder engagement processes, but worried about managing change? Borealis software is supported by experts in stakeholder engagement.
Onboarding
Get off to a great start.
Our team has on-boarded hundreds of teams over the last 15 years. We’ll ensure your transition to Borealis software is smooth and successful.
Borealis is very supportive for implementation and growth. It’s not like other vendors who implement the system and then say ‘good luck.’The Borealis team makes adjustments to the system based on our feedback.''
System Configuration
We take the time to understand your users, business challenges and objectives to optimize system adoption. We review your requirements, expectations, and existing processes. We then configure fields, processes, workflows, and dashboards in Borealis so that they work for you.
This step ensures you can:
Collect high-quality data and better leverage historical information to generate meaningful output
Modify workflows and user access as your programs evolve to optimize processes and data security
Set KPIs and measure performance of all stakeholder engagement activities at the corporate and program levels
- Collect high-quality data and better leverage historical information to generate meaningful output
- Modify workflows and user access as your programs evolve to optimize processes and data security
- Set KPIs and measure performance of all stakeholder engagement activities at the corporate and program levels
Data Import
We ensure your team works with quality data in Borealis from day-one. We help you gather and structure all data and then import it for you. Next, we review the imported data with you to verify that it’s clean and complete.
This step lets you:
Save time by letting us handle the bulk of the data importing process
Verify data quality and avoid the risk of “garbage-in/garbage out”
Start using the system more quickly and efficiently to score early gains
- Save time by letting us handle the bulk of the data importing process
- Verify data quality and avoid the risk of “garbage-in/garbage out”
- Start using the system more quickly and efficiently to score early gains
User Training
Even non-tech-savvy users will find Borealis intuitive and easy to use. The system will even look so powerful to you that you may appreciate guidance to navigate smartly into it. Our user training (in English, Spanish or French) will ensure all users are equipped and eager to make full use of Borealis.
This step will:
Maximize software adoption with training that’s fully tailored to your needs
Familiarize users with all features of the Borealis desktop and mobile app while addressing their questions and feedback
Identify one or more super users for hyper-intensive training so that they can provide ongoing in-house support to other users
- Maximize software adoption with training that’s fully tailored to your needs
- Familiarize users with all features of the Borealis desktop and mobile app while addressing their questions and feedback
- Identify one or more super users for hyper-intensive training so that they can provide ongoing in-house support to other users
Post Go-Live Hypercare
Continuous improvement program
Take advantage of our extensive experience in change management and large community of practice to motivate your team to put Borealis software to full use.
- Fast-track user adoption
- Maximize usage
- Boost team efficiency
Ongoing
Customer Care
We care about your long term-success. Your customer support partner will reach out regularly to ensure Borealis is keeping pace with your needs over time. If needed, he or she can recommend refresher training, suggest other modules to support other areas of corporate social responsibility, present you new functionalities we keed adding to the system and share expert tips to improve results. You will also receive from us:
- Quarterly announcements to present the latest improvements to Borealis software.
- Bi-monthly newsletters providing you with time-saving tips and sharing best practices in stakeholder engagement.
Help is available, anytime, anywhere
Online documentation center for 24/7 access to answers
Online/phone helpdesk with experts in stakeholder engagement
+1 819-575-6037
Canada + US
+1 855-238-8966
helpdesk@boreal-is.com
Assistance available in English, French and Spanish
24/7 system monitoring by dedicated technical support team
Video Tutorials
Consult available on-demand videos
Consult hereOur customer success team
We are proud to say that Borealis builds long term relationships with its clients. That’s because our customer success team goes well beyond change management support.
Your customer success advisor will become a valuable extension of your team, supporting your efforts for continuous improvement. Our advisors are more than just experts in Borealis software; they understand the challenges of building trusted relationships with stakeholders and securing social acceptance for projects.
Peter Ackah
Business Analyst
With a background in Computer Science & Statistics (BSc), Peter is recognized as a creative thinker with strong analytical skills adept at conceptualizing solution.
George Micheal Agojo
Project Manager
Noussair Amachki
Customer Success Analyst
As a graduate from a leading engineering school in Europe, Noussair brings a powerful technical background and a remarkable aptitude for problem-solving.
Marie Capy
Director of Project Management and Customer Success
Graduated in Business Management and PMP & Prince2 certified, Marie has been working as a project manager for more than 10 years, across different countries.
Alexandra Carhuaricra
Customer Succes Advisor
Alexandra is an Economist with a professional background of working with the government and Peru mining sector. She is also a great asset to ensure system adoption by users and has a strong experience at configuring Borealis.
Rommel Catapang
Customer Succes Advisor
Starting at Adamson University, I quickly progressed from Intel Philippines to BPO leadership roles. My career has spanned graphic design to software programming, demonstrating adaptability and a strong commitment to continuous learning and leadership development.
Liane Drolet
Customer Succes Advisor Lead
With a Master’s degree in international business, Liane has many years of experience in project management, consulting and business development. Having worked with private and public organizations in Quebec and abroad, she always has her clients’ success at heart.
Lejla Elezovic
Renewal & Customer Support Coordinator
Chelsea Eram
Customer Succes Advisor
Paulo Gumiero
Business Analyst
Paulo is an Economist with experience in diversified projects, including project management, customer experience, business strategy, and analysis. He worked for the last five years managing projects in Brazil which thrived according to his clients’ goals.
Oliver Hoffmann
Business Analyst
Emma Kable
Customer Success Analyst Lead
Nadine Lessard
Customer Success Director
Joshua Martone
Customer Success Advisor
Jérôme Montigny
Business Analyst
Deep Motiani
Business Analyst
Diana Muñoz
Customer Success Advisor
Mauricio Ortiz
Business Analyst
Anthonie-Maude Perron
Customer Success Advisor
Andry Randriamanantenasoa
Software specialist
Joseph St-Louis
Customer Success Advisor
Kraye Tongio
Support and Business Analyst
Innocent D. Wabo
Project Manager