The 4 Maturity Levels of Data Management for Stakeholder Engagement Activities

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For over 15 years, Boréalis has been working with clients all over the world. Our community of stakeholder engagement professionals is composed of over 4000 users, consultants, thought leaders, and academia.

Although each industry has its own specificities, we’ve noticed that when it comes to handling stakeholder engagement activities, the industry doesn’t matter so much.

Benchmarking your organization’s stakeholder data management processes

We have developed a simple diagnostic tool that allows stakeholder engagement professionals to benchmark the stakeholder data management processes of their organization – the 4 maturity levels of data management.


checklist 4 levels of maturity for stakeholder data management

4 levels of maturity for stakeholder data management

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First, you must analyze where you’re at. Are you even keeping track of your social and environmental performance activities? Are there some processes in place to help you get the big picture? Or are you starting from scratch?

Only then, can you chart a plan to improve your stakeholder data management.

Get in touch with one of Boréalis’ stakeholder engagement experts to learn how to improve your organization’s stakeholder data management processes.

Level 1 – Ground Level: No digital trail

Organizations at this level are working with little to no paper trail or no digital records. Strategic information is stored in people’s heads. There is no institutional memory, as staff comes and goes, so does the information. There is no possible way to trace what was said and agreed during public consultations or during formal and informal meetings.

Level 2 – Ad Hoc Level: Focus on data collection

Organizations at Level 2 are collecting data here and there, but the information is not centralized. It is in different formats (Excel, Word, SharePoint, emails, photos, PDF, MS-Access type database). It’s usually a rambling initiative from one or multiple departments.

Level 3 – Operational Level: Reporting with lagging indicators; operation and project-focused

At this level, there is a defined approach with some business processes to guide teams. Trailing performance indicators allow the monitoring of activities with an overview of the situation. Some sites might use a given system, while others may use something else: we often notice a disconnect in reporting from site to site. The focus of stakeholder data management is on historical data and achieving compliance with laws and regulations.

Learn how ENMAX is putting people back at the heart of the stakeholder engagement process with the Boréalis

Level 4 – Strategic level: Strategic management and performance

Organizations at Level 4 often rely on a corporate-driven system that may consider site specificities. Information from the stakeholder data management system is driven by strategic decisions and management uses data on a regular basis to assist decision-making. The company has defined leading social performance indicators. Stakeholder engagement plans are no longer static documents

Establishing trusting relationships with stakeholders to meet long-term goals

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Remember, corporations who want to be there for the long run must consider the impact they have on stakeholders.

It is the role of the stakeholder engagement teams to find ways to identify their organization’s key supporters and detractors.

As the teams engage with stakeholders, expectations and attitudes will change. You must be constantly aware of how your organization is positioned in its stakeholders’ minds.

It is important to know how aligned your stakeholders are with your organization’s mission, values, and objectives.

Over the years, members of our community of practice have seen many different responses from the corporate world to this challenge. Some had positive outcomes, others not so much.

Boréalis for strategic stakeholder engagement

All our customers and an ever-growing number of companies in different industry have similar objectives. They all want to make sure their projects are socially accepted, and they strive to create genuine shared value.

In that context, the information collected and analyzed by stakeholder engagement teams have strategic value but only if it’s available to decision-makers at the right time.

At Boréalis, we’re helping organizations achieve better outcomes of their projects’ approvals by building trusted relationships. With our software they can easily retrieve data when needed, manage social risks to limit their impact, and keep the focus on their business operations.

Contact us today to learn more about the tools we can provide to help support your operations.

The Four Levels of Stakeholder Data Management, an almost real-life story of a stakeholder engagement team leader. We hope you enjoy!

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