Por el 28 de febrero de 2018 - News

During this past snowy winter, we’ve been busy making a bunch of improvements to our software.

Here’s a peek at a few of the changes and newest features.

Introducing Smart communications

Are you looking for a tool that will ensure you target the right stakeholders, reduce manual work (and mistakes), and increase the success of your engagement plan? Boréalis smart communications are the right tool for you! This new powerful tool is perfect for the ones that need to reach out to numerous stakeholders simultaneously, either by email or with more traditional medium like letters. With Smart communications, you can:

  • Build custom smart mailing lists
  • Configure your content and templates
  • Ensure your message is consistent
  • Keep track of the open rates

Access more information about Smart communications here!

Great improvements to our Analytics module

Need to know if you’re meeting your targets? With our new threshold option, you could monitor the number of grievances your team receives every month: if your team targets 15 days’ resolution time, a line could be added to their grievance widget at that mark so you can measure their performance:

New Boréalis average grievance resolution time


Users can add as many labels as they’d like to customize reports. Create sections for grievances, communications, hot topics, or any other metrics you want to keep an eye on!

New options for reports are now available in your homepage dashboard. We’ve added all the same options existing directly in Analytics.

Easily update required fields for your team

The basic forms in the various modules of Boréalis have been built to meet the broad needs of as many clients as possible. But in some cases, our clients like to choose for themselves which fields are required and which fields should appear in their users’ forms.

Need to make a field required for your users? You can do so directly from each form in the application.

Please note that this functionality is only available for super-users.

Continuous improvements to your interface

Keeping our commitment to make your application user friendlier and funnier, we have made a couple improvements to the interface, including a new login page and useful colours in your lists.

general atmosphere boreal software

Want to learn more about this product release? Please visit our helpdesk.

Sobre Carl Perreault
Carl es Jefe de equipo para el desarrollo de productos de Boréalis. Inicialmente se unió al equipo en 2012 como Desarrollador. Antes de su llegada a nuestra empresa, Carl desarrollaba un software en la compañía HTRC para mejorar la productividad y los procesos, además de reducir los costos operativos para las grandes empresas en el área de pulpa y papel. Durante los últimos quince años, él se ha desempeñado como Presidente del Consejo de Administración de dos ONG de la región. Cuando no está buscando nuevas funcionalidades para el software Boréalis con su equipo, Carl es el seguidor número uno de las proezas de sus hijas en patinaje artístico.