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The 4 maturity levels of data management for stakeholder engagement activities

level-4
level-4

Level 4

Strategic stakeholder data management

  • Management and business units use the stakeholder data management system to its full potential
  • Strategic and operational levels are being bridged by a stakeholder data management system.
  • The strategy now drives data collection which in turn will inform strategic planning
  • Structured stakeholder methodology is used to identify deficiencies and correct the situation

Level 4 organizations put in place concerted actions to improve stakeholder engagement. They have several leading indicators that can be used to proactively engage with key stakeholders.

formal-stakeholder-data-management
formal-stakeholder-data-management

Level 3

Formal stakeholder data management

  • Team leaders and management have a clear overview of the situation
  • The work done by the engagement team is documented
  • Some lagging indicators are commonly used
  • Report about open issues and commitments are populated with useful information

Some corporate staff and front-line employees still need to get onboard to fully exploit the capabilities of the stakeholder data management process.

level-2
level-2

Level 2

Ad hoc stakeholder data management

  • An Institutional memory of sorts is being created
  • There is no standardized data format
  • Information is gathered when it suits the team
  • It is still hard to determine the results of the engagement activities
  • The organization is still at the mercy of a few key staff

At the second level, organizations have to standardize their data-gathering processes

awareness-to-the-need-for-stakeholder-data-management
awareness-to-the-need-for-stakeholder-data-management

Level 1

Awareness of the need for stakeholder data management

  • No data is being logged
  • Team leaders rarely have a global view of the stakeholder landscape
  • Management rarely has access to hard data to guide decision making
  • Reports on the project’s main risks contain questionable information
  • Data deficiencies routinely lead to misunderstandings

The organizations at the first level of stakeholder data management have to start collecting data on a regular basis.

Helping organizations take their social performance further.

Boréalis offers stakeholder engagement management software that minimize unexpected risks, ensure compliance, and secure social license to operate. Our solutions simplify communications with stakeholders. With over 5000 users in 40 countries, Boréalis is the world leader in stakeholder relations management software.