Stakeholder Relation & Call Management
- Direct calls efficiently to shorten
- Understand and demonstrate the value of the resolution center team
With Borealis software, Repsol is now able to:
- Manage multiple assets in the U.S. and Canada.
- Improve call management by redirecting calls from landowners to the appropriate team. This has increased trust and set the company apart from their competitors.
- Plan and manage strategic communications directly in Borealis. Sharper focus and more concerted efforts are helping to build its reputation as a trusted partner.
- Demonstrate the value of the resolution center team by measuring:
- How many calls the team receives
- How many calls are resolved
- How many calls are escalated
- How many calls are transferred to other teams
- How much time it takes to answer questions
- Create tasks in Borealis.
- Generate reliable reports for management in moments, no matter what’s needed.
Energy – U.S. market
Repsol, a global multi-energy provider present in 34 countries
Teams using Borealis
Resolution center & Stakeholder Relations
Stakeholder Engagement & Call Management
Using Borealis since
- Outstanding reporting tools
- Great for managing multiple assets in multiple states/countries
- Phenomenal customer support with virtually immediate responses