customer success services

Supporting
your long-term
success

Ready to improve your stakeholder engagement processes, but worried about managing change? Borealis software is supported by experts in stakeholder engagement.

Onboarding

Get off to a great start.

Our team has on-boarded hundreds of teams over the last 15 years. We’ll ensure your transition to Borealis software is smooth and successful.

Borealis is very supportive for implementation and growth. It’s not like other vendors who implement the system and then say ‘good luck.’The Borealis team makes adjustments to the system based on our feedback.''

Hamish Manzi - Head of Environment & Sustainability at Adani Australia
The key to success for a fast and smooth software implementation

Post Go-Live Hypercare

We remain right by your side during this critical phase to ensure everything is going as planned and system usage is stabilizing.If needed, your Customer Success Advisor reviews system adoption with you and accompanies you in the implementation of solutions to place Borealis in the heart of your daily activities. This may materialize in workflows adjustments, refreshers to your users, or reconfiguration of dashboards for example.

  • it-support-team

Continuous improvement program

Take advantage of our extensive experience in change management and large community of practice to motivate your team to put Borealis software to full use.

  • Fast-track user adoption
  • Maximize usage
  • Boost team efficiency

Ongoing
Customer Care

We care about your long term-success. Your customer support partner will reach out regularly to ensure Borealis is keeping pace with your needs over time. If needed, he or she can recommend refresher training, suggest other modules to support other areas of corporate social responsibility, present you new functionalities we keed adding to the system and share expert tips to improve results. You will also receive from us:

  • Quarterly announcements to present the latest improvements to Borealis software.
  • Bi-monthly newsletters providing you with time-saving tips and sharing best practices in stakeholder engagement.
  • Team Borealis Mosaic

Help is available, anytime, anywhere

online-documentation

Online documentation center for 24/7 access to answers

Visit our Helpdesk

Online/phone helpdesk with experts in stakeholder engagement

+1 819-575-6037

Canada + US
+1 855-238-8966

helpdesk@boreal-is.com

Assistance available in English, French and Spanish

Visit our Helpdesk

24/7 system monitoring by dedicated technical support team

Data Security

Our customer success team

We are proud to say that Borealis builds long term relationships with its clients. That’s because our customer success team goes well beyond change management support.

Your customer success advisor will become a valuable extension of your team, supporting your efforts for continuous improvement. Our advisors are more than just experts in Borealis software; they understand the challenges of building trusted relationships with stakeholders and securing social acceptance for projects.

Visit our Helpdesk