customer success services

Supporting
your long-term
success

Ready to improve your stakeholder engagement processes, but worried about managing change? Borealis software is supported by experts in stakeholder engagement.

Talk to an expert

Onboarding

Get off to a great start.

Our team has on-boarded hundreds of teams over the last 15 years. We’ll ensure your transition to Borealis software is smooth and successful.

Borealis is very supportive for implementation and growth. It’s not like other vendors who implement the system and then say ‘good luck.’The Borealis team makes adjustments to the system based on our feedback.''

Hamish Manzi - Head of Environment & Sustainability at Adani Australia
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The key to success for a fast and smooth software implementation
Download the Customer Success Use Case

Post Go-Live Hypercare

We remain right by your side during this critical phase to ensure everything is going as planned and system usage is stabilizing.If needed, your Customer Success Advisor reviews system adoption with you and accompanies you in the implementation of solutions to place Borealis in the heart of your daily activities. This may materialize in workflows adjustments, refreshers to your users, or reconfiguration of dashboards for example.

Continuous improvement program

Take advantage of our extensive experience in change management and large community of practice to motivate your team to put Borealis software to full use.

  • Fast-track user adoption
  • Maximize usage
  • Boost team efficiency
Discover our program

Ongoing
Customer Care

We care about your long term-success. Your customer support partner will reach out regularly to ensure Borealis is keeping pace with your needs over time. If needed, he or she can recommend refresher training, suggest other modules to support other areas of corporate social responsibility, present you new functionalities we keed adding to the system and share expert tips to improve results. You will also receive from us:

  • Quarterly announcements to present the latest improvements to Borealis software.
  • Bi-monthly newsletters providing you with time-saving tips and sharing best practices in stakeholder engagement.
  • borealis-team

Help is available, anytime, anywhere

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Online documentation center for 24/7 access to answers

Visit our Helpdesk

Online/phone helpdesk with experts in stakeholder engagement

+1 819-575-6037

Canada + US
+1 855-238-8966

helpdesk@boreal-is.com

Assistance available in English, French and Spanish

Visit our Helpdesk

24/7 system monitoring by dedicated technical support team

Data Security
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Video Tutorials


Consult available on-demand videos

Consult here

Our customer success team

We are proud to say that Borealis builds long term relationships with its clients. That’s because our customer success team goes well beyond change management support.

Your customer success advisor will become a valuable extension of your team, supporting your efforts for continuous improvement. Our advisors are more than just experts in Borealis software; they understand the challenges of building trusted relationships with stakeholders and securing social acceptance for projects.

Contact us
Peter Ackah
Business Analyst

With a background in Computer Science & Statistics (BSc), Peter is recognized as a creative thinker with strong analytical skills adept at conceptualizing solution.

Noussair Amachki
Business Analyst

As a graduate from a leading engineering school in Europe, Noussair brings a powerful technical background and a remarkable aptitude for problem-solving.

Marie Capy
Director of Project Management and Customer Success

Graduated in Business Management and PMP & Prince2 certified, Marie has been working as a project manager for more than 10 years, across different countries.

Alexandra Carhuaricra
Customer Succes Advisor

Alexandra is an Economist with a professional background of working with the government and Peru mining sector. She is also a great asset to ensure system adoption by users and has a strong experience at configuring Borealis.

Liane Drolet
Customer Succes Advisor

With a Master's degree in international business, Liane has many years of experience in project management, consulting and business development. Having worked with private and public organizations in Quebec and abroad, she always has her clients' success at heart.

Oliver Hoffmann
Business Analyst

His critical thinking skills, combined with his interest in new technologies, help him to be the perfect partner when it comes to analysing the needs of a client and finding the appropriate solutions.

Emma Kable
Business Analyst

Emma has a professional background spanning across the government, not-for-profit and commercial sectors in Australia; specialising in operational development and stakeholder relations with a community and commercial focus.

Nadine Lessard
Customer Success Director

Cumulating more than 10 years of experience in the digital industry, Nadine has been working closely for several years with national and international corporate clients.

Joshua Martone
Customer Success Advisor

Joshua comes from a strict operations management background. This and his extensive work in the software industry makes him well equipped to help professionals solve their needs by using Borealis.

Jérôme Montigny
Business Analyst

With more than 20 years experience in business support and management of information systems across multiple industries Jerome will be able to deliver you a tailored experience of Borealis implementation.

Rhea Mosquera
Junior Business Development representative

Rhea is a results-driven sales oriented professional with over 10 years of experience in Sales and Customer Service. Rhea always thrives to apply her knowledge of sales and business management, in-depth sales strategies, and exceptional presentation skills to develop and maintain customer relationship centered on service excellence.

Diana Muñoz
Customer Success Advisor

With over 10 year experience in Customer Service Management, Diana has been working as third-party provider for some of the most important firms in Latin America from Mining and Oil industry to private Law firms.

Mauricio Ortiz
Business Analyst

Mauricio has ample experience working in Project Management and GIS for various sectors.

Lucas Paganin
Customer Success Advisor

After completing a Master's degree in Industrial Engineering at the University of Toronto, Lucas worked as a project manager on applied projects for various companies. He also has experience in the mining sector and in the field of business intelligence.

Félicia Patin
Customer Success Advisor

Félicia began her university career in statistics and then in administration, which led her to a position as a data analyst. She decided to continue her university career with a master's degree in Information Technology .

Anthonie-Maude Perron
Customer Success Advisor

Tiene un MBA en gestión internacional y una sólida experiencia en gestión de proyectos, relaciones con los clientes y desarrollo empresarial.

Andry Randriamanantenasoa
Software specialist

Topographer by training, this allowed him to successfully apply his experiences to managing information database in the social responsibility sector.

Luis Miguel Starke
Customer Success Advisor

Luis Starke has over 10 years of experience in the for-profit, nonprofit, and government sectors as a Key Account Manager and Strategy Consultant. His professional experience encompasses mining, oil, retail, banking and finance, hotel, and infrastructure projects in countries like Australia, South America, and the United States.

Innocent D. Wabo
Project Manager

Innocent D. Wabo is an information technology professional, with more than 15 years in implementing and managing Information systems, in mines oil and gas sectors.

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