customer success services
Supporting
your long-term
success
Ready to improve your stakeholder engagement processes, but worried about managing change? Borealis software is supported by experts in stakeholder engagement.
Onboarding
Get off to a great start.
Our team has on-boarded hundreds of teams over the last 15 years. We’ll ensure your transition to Borealis software is smooth and successful.
Borealis is very supportive for implementation and growth. It’s not like other vendors who implement the system and then say ‘good luck.’The Borealis team makes adjustments to the system based on our feedback.''
Hamish Manzi - Head of Environment & Sustainability at Adani Australia
System Configuration
We take the time to understand your users, business challenges and objectives to optimize system adoption. We review your requirements, expectations, and existing processes. We then configure fields, processes, workflows, and dashboards in Borealis so that they work for you.
This step ensures you can:
Collect high-quality data and better leverage historical information to generate meaningful output
Modify workflows and user access as your programs evolve to optimize processes and data security
Set KPIs and measure performance of all stakeholder engagement activities at the corporate and program levels
- Collect high-quality data and better leverage historical information to generate meaningful output
- Modify workflows and user access as your programs evolve to optimize processes and data security
- Set KPIs and measure performance of all stakeholder engagement activities at the corporate and program levels
Data Import
We ensure your team works with quality data in Borealis from day-one. We help you gather and structure all data and then import it for you. Next, we review the imported data with you to verify that it’s clean and complete.
This step lets you:
Save time by letting us handle the bulk of the data importing process
Verify data quality and avoid the risk of “garbage-in/garbage out”
Start using the system more quickly and efficiently to score early gains
- Save time by letting us handle the bulk of the data importing process
- Verify data quality and avoid the risk of “garbage-in/garbage out”
- Start using the system more quickly and efficiently to score early gains
User Training
Even non-tech-savvy users will find Borealis intuitive and easy to use. The system will even look so powerful to you that you may appreciate guidance to navigate smartly into it. Our user training (in English, Spanish or French) will ensure all users are equipped and eager to make full use of Borealis.
This step will:
Maximize software adoption with training that’s fully tailored to your needs
Familiarize users with all features of the Borealis desktop and mobile app while addressing their questions and feedback
Identify one or more super users for hyper-intensive training so that they can provide ongoing in-house support to other users
- Maximize software adoption with training that’s fully tailored to your needs
- Familiarize users with all features of the Borealis desktop and mobile app while addressing their questions and feedback
- Identify one or more super users for hyper-intensive training so that they can provide ongoing in-house support to other users
Post Go-Live Hypercare
Continuous improvement program
Take advantage of our extensive experience in change management and large community of practice to motivate your team to put Borealis software to full use.
- Fast-track user adoption
- Maximize usage
- Boost team efficiency
Ongoing
Customer Care
We care about your long term-success. Your customer support partner will reach out regularly to ensure Borealis is keeping pace with your needs over time. If needed, he or she can recommend refresher training, suggest other modules to support other areas of corporate social responsibility, present you new functionalities we keed adding to the system and share expert tips to improve results. You will also receive from us:
- Quarterly announcements to present the latest improvements to Borealis software.
- Bi-monthly newsletters providing you with time-saving tips and sharing best practices in stakeholder engagement.
Help is available, anytime, anywhere
Online documentation center for 24/7 access to answers
Online/phone helpdesk with experts in stakeholder engagement
+1 819-575-6037
Canada + US
+1 855-238-8966
helpdesk@boreal-is.com
Assistance available in English, French and Spanish
24/7 system monitoring by dedicated technical support team
Video Tutorials
Consult available on-demand videos
Consult hereOur customer success team
We are proud to say that Borealis builds long term relationships with its clients. That’s because our customer success team goes well beyond change management support.
Your customer success advisor will become a valuable extension of your team, supporting your efforts for continuous improvement. Our advisors are more than just experts in Borealis software; they understand the challenges of building trusted relationships with stakeholders and securing social acceptance for projects.
Peter Ackah
With a background in Computer Science & Statistics (BSc), Peter is recognized as a creative thinker with strong analytical skills adept at conceptualizing solution.
Noussair Amachki
As a graduate from a leading engineering school in Europe, Noussair brings a powerful technical background and a remarkable aptitude for problem-solving.
Marie Capy
Graduated in Business Management and PMP & Prince2 certified, Marie has been working as a project manager for more than 10 years, across different countries.
Alexandra Carhuaricra
Alexandra is an Economist with a professional background of working with the government and Peru mining sector. She is also a great asset to ensure system adoption by users and has a strong experience at configuring Borealis.
Liane Drolet
With a Master's degree in international business, Liane has many years of experience in project management, consulting and business development. Having worked with private and public organizations in Quebec and abroad, she always has her clients' success at heart.
Oliver Hoffmann
His critical thinking skills, combined with his interest in new technologies, help him to be the perfect partner when it comes to analysing the needs of a client and finding the appropriate solutions.
Emma Kable
Emma has a professional background spanning across the government, not-for-profit and commercial sectors in Australia; specialising in operational development and stakeholder relations with a community and commercial focus.
Nadine Lessard
Cumulating more than 10 years of experience in the digital industry, Nadine has been working closely for several years with national and international corporate clients.
Joshua Martone
Joshua comes from a strict operations management background. This and his extensive work in the software industry makes him well equipped to help professionals solve their needs by using Borealis.
Jérôme Montigny
With more than 20 years experience in business support and management of information systems across multiple industries Jerome will be able to deliver you a tailored experience of Borealis implementation.
Rhea Mosquera
Rhea is a results-driven sales oriented professional with over 10 years of experience in Sales and Customer Service. Rhea always thrives to apply her knowledge of sales and business management, in-depth sales strategies, and exceptional presentation skills to develop and maintain customer relationship centered on service excellence.
Diana Muñoz
With over 10 year experience in Customer Service Management, Diana has been working as third-party provider for some of the most important firms in Latin America from Mining and Oil industry to private Law firms.
Mauricio Ortiz
Mauricio has ample experience working in Project Management and GIS for various sectors.
Lucas Paganin
After completing a Master's degree in Industrial Engineering at the University of Toronto, Lucas worked as a project manager on applied projects for various companies. He also has experience in the mining sector and in the field of business intelligence.
Félicia Patin
Félicia began her university career in statistics and then in administration, which led her to a position as a data analyst. She decided to continue her university career with a master's degree in Information Technology .
Anthonie-Maude Perron
Tiene un MBA en gestión internacional y una sólida experiencia en gestión de proyectos, relaciones con los clientes y desarrollo empresarial.
Andry Randriamanantenasoa
Topographer by training, this allowed him to successfully apply his experiences to managing information database in the social responsibility sector.
Luis Miguel Starke
Luis Starke has over 10 years of experience in the for-profit, nonprofit, and government sectors as a Key Account Manager and Strategy Consultant. His professional experience encompasses mining, oil, retail, banking and finance, hotel, and infrastructure projects in countries like Australia, South America, and the United States.
Innocent D. Wabo
Innocent D. Wabo is an information technology professional, with more than 15 years in implementing and managing Information systems, in mines oil and gas sectors.