Transform stakeholder engagement across utility operations
From public hearings to emergency response, Borealis replaces outdated internal systems with one purpose-built platform for stakeholder engagement. Increase your agility, improve public trust, and future-proof your operations.
Developed for electric, gas, and water utilities
Developed for electric, gas, and water utilities
Purpose-built for the unique demands of utilities
From day-to-day operations to large-scale infrastructure projects, our platform helps teams manage high volumes of public interactions, preserve institutional memory, and respond quickly when it matters most.
Built on deep
industry expertise
We work closely with some of North America’s largest utilities to continuously evolve the platform. Their real-world challenges shape our innovations—so you benefit from software that’s practical, proven, and purpose-built.
Easy to deploy.
Even easier to use.
Borealis is intuitive, cloud-based, and ready to support your teams across departments. Our expert onboarding and ongoing guidance ensure rapid adoption, cross-team alignment, and long-term success.
Secured for the scale and sensitivity of utility operations
Borealis safeguards critical stakeholder and project data with ISO 27001-certified security, robust user controls, and data residency options—so you can operate confidently across jurisdictions and timelines.
Utility-specific challenges—and how Borealis solves them
Utility-specific challenges—and how Borealis solves them
Managing daily stakeholder operations at scale
Utilities must engage with the communities and local governments constantly—not just during new developments.
With Borealis, you can:
- Centralize municipal requests and inquiries, ensuring nothing gets lost and every issue receives timely follow-up.
- Maintain a complete history of stakeholder interactions, so teams have the context they need to act quickly and consistently.
- Ensure continuity despite staff turnover or team restructuring, reducing onboarding time and eliminating knowledge gaps.
Coordinating emergency response and incident preparedness
Weather events, blackouts, variable consumption, and infrastructure failures demand fast, transparent communication.
Borealis helps you:
- Prepare and coordinate your response ahead of incidents, by making sure all identified stakeholders are informed of the appropriate procedures in case of emergency.
- Mobilize the right stakeholders quickly using pre-configured contact lists and location-based filters, reducing response time and confusion during critical events.
- Demonstrate due diligence to authorities by showing that proper risk planning and stakeholder coordination were in place before the incident occurred.
Managing reputational risk and community expectations
Natural monopolies such as utilities aren’t immune to public scrutiny. Trust is built on how visibly and efficiently concerns are addressed.
With Borealis, you can:
- Document and follow up on complaints with clear workflows, showing communities and regulators that their concerns are taken seriously.
- Manage donation and sponsorship requests efficiently, streamlining intake, approval, and tracking processes across departments.
- Future-proof your operations with integrated AI Insights that help you spot risks before they escalate and improve dialogue with richer stakeholder context.
Managing long-term agreements and stakeholder continuity
Utilities operate across decades—and across diverse jurisdictions, communities, and asset types. Managing historical agreements and evolving engagement requirements can’t be left to outdated or siloed systems.
Borealis enables you to:
- Centralize all landowner agreements, Indigenous consultations, and stakeholder commitments, preserving accurate records across project lifecycles and regulatory audits.
- Maintain continuity across new project development cycles, consultations, and day-to-day operations—even when teams change.
- Bring visibility to stakeholder history across teams, ensuring informed decisions and proactive engagement
Ready to move beyond fragmented tools and outdated systems?
Purpose-built utility tools to strengthen trust and ensure service continuity
Purpose-built utility tools to strengthen trust and ensure service continuity
Stakeholder Engagement
Land Management
Complaint & Issue Management
Social Investment & Sponsorship
Hear it from your peers
Erika Dawson – Senior Advisor, Indigenous Relations, Hydro One
Paul Dalmazzi – Environmental Planner, Hydro One
Stakeholder Relations Team Member ENMAX
“Borealis is very accessible and this is one of its best features. The support is in implementing it was amazing. At every step we felt taken care of and any questions and changes were instantly answered or implemented. The system is very easy to understand and the features are amazing.”
– Guðmundur F. Project manager, Icelandic Utilities
– Sponsorship and Donation Advisor, Quebec Utility Company
– Community Relation Advisor, Quebec Utility Company
“Borealis has been incredibly helpful in elevating our relationships with stakeholders and rights holders. It has been rolled into our Indigenous Relations strategy. One of the four pillars of the strategy is accountability, and Borealis is the tool that we use to keep ourselves accountable in our work.”
Erika Dawson, Senior Advisor, Indigenous Relations, Hydro One
“To me, the main benefit of Borealis is that it gives us a central repository where anybody from the various lines of business – whether that’s Environment, Project Delivery, Indigenous Relations, Community Relations – can go in and see exactly what consultation work has been done: who we’ve been consulting with, what are the outcomes of that, and then pull reports from the same source.”
Paul Dalmazzi, Environmental Planner, Hydro One
“You can learn from this information because a) you’ve got it there and b) when you go back to that same neighborhood for another project, you can see what happened last time. It gives us some sensitivity regarding any problems or issues that may have occurred. We can be more aware and respectful of what the community has gone through. We can tailor our engagement program to stakeholders.”
Stakeholder Relations Team Member ENMAX
“Borealis is very accessible and this is one of its best features. The support is in implementing it was amazing. At every step we felt taken care of and any questions and changes were instantly answered or implemented. The system is very easy to understand and the features are amazing.”
Guðmundur F. Project manager, Icelandic Utilities
“Borealis is not only fun to use it's saving me time too! In fact, it's saving me so much time in managing the hundreds of sponsorship and donation requests we receive yearly, that I might just go ahead and learn a new language!”
Sponsorship and Donation Advisor, Quebec Utility Company
“We loved the SMS feature — it was magnifique! The real value is how simple and fast it was to reach everyone through the integrated functionality. We contacted 490 stakeholders, including mayors and emergency response coordinators. The result? Not a single call or question, because everyone was instantly aware of the situation.”
Community Relation Advisor, Quebec Utility Company
Learn how implementing Borealis has helped Hydro One more efficiently prepare environmental assessments, manage consultations with Indigenous communities, and facilitate reporting.
Modern problems can’t be solved with outdated systems
When a storm hits or a complaint goes public, will your team be ready? Utilities today face rising expectations, media scrutiny, and growing demand—all while working with tools built for another era.
Don’t wait for a crisis to expose the cracks. See how Borealis helps utilities lead with confidence.
