Community Engagement Software

Borealis is specifically designed for stakeholder and community relations, not sales. This means it includes out-of-the-box modules for things like grievance management, commitments tracking, stakeholder mapping, and compliance reporting that generic Customer Relationship Management systems don’t offer You won’t need to bend the software to fit your process – Borealis already aligns with industry best practices in consultation and social performance. Additionally, Borealis supports far more qualitative data (like detailed interaction logs and sentiment analysis) and has built-in analytics geared toward engagement outcomes, whereas CRMs focus on quantitative sales metrics. Simply put, Borealis helps you manage relationships and social risks, not pipelines and revenue.

Borealis is used by organizations across mining, oil & gas, renewable energy, utilities, transportation, as well as government agencies and engineering firms managing public consultations. Considering its flexibility, feature-rich design, and expertise in large scale project implementation, its most useful in multiple project management or enterprise scale businesses that needs to engage a few hundred stakeholders, to multinational pipeline projects tracking tens of thousands of interactions. Our software’s flexibility lets you configure stakeholder categories, issue types, and other fields to fit your sector-specific needs (for example, mining clients might track blast vibration complaints, while a city government might track public meeting comments – both can be set up in Borealis). If your work involves engaging stakeholders and keeping records for transparency, Borealis can be tailored to support it. Importantly, the system grows with you – you can start with core stakeholder engagement and later activate additional modules (like Land Access and Acquisition, Social Investment, etc.) as your needs expand.

Borealis makes it much easier to comply with consultation and disclosure requirements set by regulators, lenders, or industry standards. For example, if you need to adhere to the IFC Performance Standards, Borealis can document all required stakeholder engagement activities (dates, attendees, topics, outcomes) in an auditable format. It also supports custom fields and tagging so you can mark activities under specific frameworks (e.g. which Sustainable Development Goal or which TSM protocol area an engagement relates to). When it’s time to report, you can generate logs and summaries that map to what auditors or authorities expect to see. Beyond formal compliance, using Borealis demonstrates a professional approach to stakeholder management, which can strengthen your position when seeking permits or community approvals. Many Borealis users have successfully passed lender audits and governmental reviews with less stress, because they could produce detailed engagement evidence with just a few clicks.

We pride ourselves on a user-friendly interface and supportive onboarding. We tailor our training to your team and objectives to make the learning curve as gentle as possible – if you can use basic office software, you can use Borealis. We offer training sessions (remote or on-site) and a wealth of online help resources. Most teams begin logging stakeholder data in Borealis within days of configuration. Because the system is intuitive and mirrors real-life engagement workflows, user adoption is high even among field personnel who may not be tech experts. Also, our import tools can bring in your existing stakeholder lists and data from spreadsheets to jump-start the process. Expect a typical implementation to take a few weeks for a full enterprise rollout (including data migration and training). However, you’ll start seeing value immediately as your scattered information comes together. And remember, our support doesn’t stop after go-live – we provide ongoing customer success assistance, regular check-ins, and an active user community to ensure you continue to get the most out of Borealis.

Yes. Borealis offers a robust API as well as native integration capabilities. Many clients integrate Borealis with GIS systems (to sync spatial data), corporate CRM/ERP systems (to align stakeholder info with other business data), and specialized tools like public consultation portals. For example, you might connect a web form on your site (where stakeholders complete surveys) directly into Borealis, or integrate with a Business Intelligence tool to combine engagement data with other performance data. Additionally, Borealis has built-in integrations like the Outlook email plugin. Our technical team can work with your IT staff to configure integrations securely. The goal is to ensure Borealis fits into your broader digital ecosystem so that data flows smoothly and you avoid duplicate work.