STAKEHOLDER ENGAGEMENT SOFTWARE
All Your Stakeholder Data, One Powerful Engagement Software
Common stakeholder
engagement challenges
Wasting time searching for stakeholder information
Every time you need stakeholder details, you have to dig through different sources, leading to inefficiencies and the risk of outdated or conflicting information.
Important engagement tasks slip through the cracks
Without a structured system, key stakeholder management tasks get overlooked, leading to missed commitments and damaged relationships.
Lack of visibility
across teams
When stakeholder interactions aren’t documented in a shared system, different departments and team members operate in silos, leading to stakeholder fatigue or miscommunication.
Turn stakeholder engagement challenges into opportunities
Borealis’ stakeholder engagement software ensures that every interaction is tracked, accessible, and actionable, so you can focus on strategy instead of chasing down information.
Always know who your stakeholders are and where they stand
- Centralize all stakeholder data in one platform for a single source of truth.
- Sync and update records effortlessly from existing databases in just a few clicks.
- Map relationships and affiliations to understand how stakeholders are connected and who influences key decisions.
- Use customized dashboards to leverage real-time insights that allow you to track sentiment, concerns, and evolving engagement dynamics.
- See what’s happening at a glance with AI-powered insights that surface outcomes of the latest interactions, pending actions, and next steps—no more digging for information.
Build stakeholder engagement plans on reliable data
- Monitor engagement progress in real-time and adjust plans instantly as projects evolve.
- Develop targeted strategies for key individuals, communities, and stakeholder groups.
- Align engagement plans with business objectives by linking stakeholder outreach to project assets, milestones, and compliance goals.
- Turn AI-generated insights into action by identifying emerging tasks and issues that might otherwise go unnoticed. Borealis’ AI automatically suggests follow-ups, helping teams stay proactive.
- Improve team collaboration by assigning engagement responsibilities and tracking progress seamlessly.
Record and track all engagements and communications
- Log every interaction, no matter the channel, including in-person meetings, calls, emails, SMS, and social media.
- Store meeting summaries, commitments, and concerns in one easily searchable platform.
- Ensure continuity and accountability by linking communications directly to engagement plans.
- Retrieve historical interactions instantly to make informed decisions and simplify compliance reporting.
- Leverage AI-generated summaries to quickly capture key points from stakeholder communications and documents, ensuring that teams always have the most relevant information at a glance.
Borealis platform has been a game-changer for clients around the globe who need to manage a large number of stakeholders and comply with strict regulatory requirements
Borealis platform has been a game-changer for clients around the globe who need to manage a large number of stakeholders and comply with strict regulatory requirements
How can Borealis stakeholder engagement software help you?
We know you work hard to keep projects moving, build trust, and honor commitments. But without the right tools, things can slip through the cracks.
You deserve software that makes stakeholder engagement easier—not harder. Borealis helps you track every interaction, stay compliant, and keep your team aligned, all in one place. Let’s chat about your challenges and how we can help. Prefer to explore on your own? Find answers in our FAQ.
All your engagement, social performance, and project management tools in one powerful, AI driven platform
Stakeholder engagement is just one piece of the puzzle. Successful projects demand seamless coordination across multiple business functions.
With Borealis, you get one connected system to unify all your engagement efforts. No more scattered data, siloed teams, or disconnected tools—just a single source of truth to align stakeholders, commitments, and business objectives.
Keep all teams aligned – Fast-track project success with shared data and complete insights.
Increase efficiency – Eliminate duplication, reduce manual work, and simplify reporting.
Reduce vendor complexity – Manage fewer contracts, minimize IT involvement, and eliminate workarounds.
Stay compliant and accountable – Confidently track every engagement, commitment, and issue across teams to meet regulatory requirement easily.
Features to help you standardized your stakeholder engagement
Features to help you standardized your stakeholder engagement
Outlook Add-in
Record all emails and stakeholder contact info in Borealis straight from your email environment with just a few clicks and whether you use Outlook or Gmail.
Mobile App
Securely record and classify emails related to sponsorships and donation requests in Borealis right from Outlook or Gmail. Include recordings of meetings, documents, comments, notes, general atmosphere, and more.
Smart Communications
Quickly send out personalized emails to multiple stakeholders based on selected criteria and keep track of those communications.
Integrated AI
The fully integrated AI tools in Borealis help users work more efficiently, collaborate more easily, and resurface relevant information at the right time, turning untapped data into clear, actionable insights.
Connections to other apps
Easily connect your other business-related apps to the Borealis app to improve your workflows and ensure nothing gets overlooked.
Stakeholder Mapping
Analyze and prioritize stakeholders according to influence, interest and other insightful criteria to engage strategically. Monitor stakeholder’s position overtime to evaluate your engagement plans’ success.
Stakeholder
Engagement Plan
A project management tool specifically designed for stakeholder engagement teams. Determine your campaign’s objectives, delegate engagement tasks and follow-ups to team members, and monitor trends in real time.
US Database of
Government Officials
This integrated database provides up-to-date information about public officials working in US government, eliminating the need to manually update your records after every election.
Scale as you grow—add modules and features when you need them
Scale as you grow—add modules and features when you need them
Issue and Complaint Management
Land Access & Acquisition
Continually evolving with innovative tools and technology
Borealis is constantly evolving to help you stay ahead. Our stakholder management software is updated 4 times a year with new features designed to streamline engagement strategies, improve efficiency, and keep your team working smarter.
What do our customers say
about Borealis?
“Our relationship work is based on trust, which means keeping our commitments. Prior to using Borealis we weren’t able to track those effectively, so we weren’t always following through. Borealis is a great tool that helps make sure we always follow up on our commitments and that they are tracked over time. “
Erika Dawson –Senior Advisor, Indigenous Relations, Hydro One
“The Borealis Application’s analytics and report features have been extremely important for our reporting requirements to senior management and lenders. The system as a whole has been the backbone of our social performance institutional memory that allows to show effective compliance with lender performance standard requirements.”
Ben Chapman – Site Manager, Monkey Forest Consulting
“Being an active and responsible community partner is at the heart of everything that we do. We needed to find an efficient, user-friendly way to track interactions, allowing us to grow relationships with each touchpoint instead of starting fresh each time. By choosing a solution that was fit for us right off the shelf, we’ve saved so much time! We would probably still be testing out other solutions or customizing an internal database right now instead of breezing through it. ”
Public Affairs Associate – US Based Renewable energy company
“Borealis helps us collect stakeholder comments during our consultation activities and plan the necessary measures and commitments to address them. During future public hearings, our teams are confident that they can quickly and easily retrieve information associated with the consultation process.”
Marc-André Lavergne – Regional & Wasamac General Manager
“For the last few years, Borealis has been a critical tool in tracking and amplifying our varied communications. From tracking one-on-one engagements to organizing and managing broad issues and developing smart communications to large and diverse, yet targeted groups, CN has found Borealis to be an essential and invaluable tool.”
David Woodruff – Assistant Vice President & Head of U.S. Public and Government Affairs at CN
What do our customers say
about Borealis?
– Erika Dawson, Senior Advisor, Indigenous Relations, Hydro One
– Ben Chapman, Site Manager, Monkey Forest Consulting
– Public Affairs Associate, US Based Renewable energy company
– Marc-André Lavergne, Regional & Wasamac General Manager
– David Woodruff, Assistant Vice President & Head of U.S. Public and Government Affairs at CN
Amping up reporting with fit-for-purpose software
See how implementing Borealis software has helped Hydro One efficiently prepare environmental assessments, manage consultations with Indigenous communities, and facilitate reporting.
Why do organizations choose Borealis to manage their stakeholder engagement?
expertise
certified
to your needs
costs
scalable
Improve your knowledge of stakeholder engagement best practices
With over 20 years in the industry, Borealis has built a global community of practice around stakeholder relationship management and corporate social responsibility. Learn more about stakeholder engagement best practices and find out how our fit-for-purpose tools can help you turn stakeholder data into clear, actionable insights.
Step-by-step guide for building a solid stakeholder engagement plan
If the success of your project depends on stakeholder acceptance, get out in front of any potential difficulties by building a stakeholder relationship management plan early. Your initial plan is the base from which you’ll initiate your engagement activities. Learn more with our informative guide.
Key stakeholder management skills for success
Effective stakeholder engagement requires a specific set of skills to build trust, resolve conflicts, and foster collaboration. This article highlights the key skills that stakeholder engagement professionals need to succeed, including active listening, adaptability, and data-driven decision-making. By leveraging these skills—alongside the right tools, such as a Stakeholder Relationship Management (SRM) system—organizations can enhance communication, mitigate risks, and create stronger, more productive stakeholder relationships.
How to build strong stakeholder relation using an SRM
Building strong stakeholder relationships requires consistency, transparency, and proactive engagement. A Stakeholder Relationship Management (SRM) system streamlines this process by centralizing stakeholder data, tracking interactions, and automating key tasks. This article explores how an SRM system enhances communication, ensures commitments are met, and provides valuable insights to improve stakeholder trust.
Contact us
Want to find out how Borealis stakeholder engagement system can help you manage your engagement activities, streamline your workflows, and simplify reporting.
Frequently asked questions
If managing stakeholders feels overwhelming, or your team struggles with scattered data and inefficient processes, stakeholder engagement software may be the right solution. Try evaluating the following areas to determine where stakeholder software could support you best.
- Complexity of stakeholder interactions – If you engage with multiple stakeholders across different projects, a centralized system ensures better coordination and transparency.
- Data management challenges – If stakeholder information is stored in spreadsheets, emails, or across different departments, and various disconnected tools, all-in-one software can help streamline and centralize records.
- Growing compliance needs – If regulatory reporting is becoming time-consuming, automation and built-in reporting tools can simplify compliance.
- Scalability and strategy – If your team is moving beyond basic record-keeping and wants to leverage data for strategic decision-making, software can provide advanced analytics and insights.
Organizations with increasing engagement complexity, data silos, or compliance challenges can benefit from a purpose-built stakeholder engagement platform.
CRMs are powerful tools, but they are not designed to handle the complexities of stakeholder engagement, particularly in projects that involve securing stakeholder buy-in, negotiating land access, or building strong, long-term relationships that must be maintained throughout all project phases, which can span decades.
CRMs follow a linear sales process, whereas stakeholder engagement requires tracking evolving, multi-faceted interactions over time. Adapting a CRM for stakeholder management often results in high costs, lengthy implementations, and ongoing maintenance. Additionally, CRMs lack critical features such as commitment tracking, integrated GIS, issue management, and assessment programs to evaluate stakeholder positions continuously. Custom CRM solutions also tend to be complex and unintuitive, leading to low user adoption. Finally, future updates may break custom features, creating long-term dependencies on IT teams and external developers.
However, in organizations where CRMs are essential for other departments—such as communications or business development—Borealis can be integrated seamlessly. This ensures that key stakeholder information remains synchronized across platforms, eliminating the need for manual data entry or duplicate records.
By engaging stakeholders, you ensure that their needs and concerns are taken into account from the very beginning. This can help identify potential problems and challenges early in the process and allows you to work together to come up with innovative solutions. Stakeholder engagement solution facilitates the process by keeping everyone informed about the feedback received and how you are addressing any concerns. Stakeholder engagement enhances your public image by making operations more transparent. You can use data from your stakeholder engagement software to inform regulators and investors about your efforts to include all your stakeholders in your decision-making process.
Stakeholder engagement is fundamental to social performance. It allows organizations to identify and mitigate social impacts and risks, helping build trusted relationships and a positive reputation. Through engagement, organizations gain access to diverse perspectives that improve decision-making, foster innovation, and uncover new opportunities. Moreover, engaging with stakeholders is often a regulatory requirement. In large-scale projects, implementing appropriate stakeholder engagement software can become a business necessity for regulatory compliance and risk management. Stakeholder engagement platforms can also help an organization align their operations with the expectations and needs of affected parties, making it vital for organizations that want to remain competitive in a socially and environmentally conscious landscape.
Even small projects can quickly generate a lot of stakeholder engagement data. To use this data effectively, users need access to information that is accurate, complete, and up to date. Many teams initially attempt to manage stakeholder data using traditional tools, like spreadsheets, but while spreadsheets are great for storing data, they lack the checks and balances required to ensure data quality, privacy, and security. For that reason, experienced teams use stakeholder management software, which helps them comply with data privacy regulations, safeguard business reputation, and improve their stakeholder engagement processes to achieve better outcomes.
Fit-for-purpose tools save time and simplify workload. Stakeholder engagement platform serves as a central repository for documents, communications, and commitments to ensure that an organization is prepared to respond quickly to any inquiries or issues that arise. It helps users identify and map stakeholders, track and analyze communications (and other engagement activities), and collect feedback and other input in one place. hese might include public meetings, newsletters, social media, online portals, and dedicated helplines. Some platforms include GIS integration, so teams can visualize stakeholder concerns and issues as they relate to business operations and specific assets. Stakeholder engagement software also simplifies the process of generating reports for stakeholders and regulatory bodies. A good software solution improves visibility and collaboration within an organization, minimizes oversights, and ensures that nothing slips through the cracks, which greatly improves efficiency around managing stakeholder engagement.
To effectively engage stakeholders, you must focus on their concerns and interests and use appropriate language and tone. Stakeholder engagement software can help ensure that no errors are made in this regard, because everyone on the team has access to each stakeholder’s profile. Software that includes Stakeholder engagement plan functionalities can also help ensure that your messaging is consistent and targeted.
Active listening is also an essential skill for engaging with your stakeholders effectively. This includes acknowledging their concerns, checking to be sure you understand them, thanking them for their feedback, incorporating that feedback into your decision-making when possible, and offering your rationale where this is not feasible. Stakeholder engagement software is a strategic tool for organizations that want to engage their stakeholders effectively, as it allows them to minimize stakeholder fatigue and always know where their stakeholders stand. Make full use of stakeholder engagement software to schedule communications and other engagement activities and to record engagement outcomes.
A stakeholder engagement platform like Borealis centralizes all interactions, commitments, and concerns in one place, ensuring transparency and continuity across teams. It enables organizations to gain a holistic understanding of their stakeholders, from their preferred method of communication to their stance on a specific project or their most recent discussion with someone in your organization. This allows anyone in the organization to spend less time researching information and more time engaging meaningfully with stakeholders, fostering long-term, positive relationships.
Furthermore, the powerful analytics and AI tools available in Borealis stakeholder engagement platform help track stakeholder sentiment, identify risks early, surface key insights, and demonstrate compliance with regulatory requirements. Finaly, scheduled reports help teams stay proactive, strengthening trust and accountability.
Whether developing a new pipeline, constructing a highway or building a new landfill site, your project will impact many people and organizations. From local residents to Indigenous & environmental groups to politicians at every level of government, each stakeholder has concerns and input to be heard and addressed. Engaging with these groups, called stakeholder engagement, is a long-term, multi-faceted process which can be difficult to manage and keep track of, as the participants, circumstances and issues are fluid and ever-changing.
Borealis has been recognized as the market’s most advanced stakeholder engagement software and is home to the largest community of practice in building and maintaining stakeholder relationships. With its integrated analytics, mobile-ready applications, and user-friendly interface, everyone on your project can work with the latest and most complete stakeholder information.
Getting on top of your stakeholder relationships will help you get ahead of emerging issues and generate solutions that will meet the needs of everyone involved.
There are many ways to measure stakeholder engagement. The method you choose should be based on your goals for the engagement activity. To measure the effectiveness of communications and outreach, you can use website traffic, social media engagement, and email open rates. For stakeholder perception of your project, surveys and interviews are optimal. If resolving specific issues or concerns raised by stakeholders is a goal, you can measure the time it takes to address and resolve these issues and track the rate of successful issue resolution. Stakeholder engagement system plays a critical role in collecting, summarizing, and analyzing this data while keeping your entire team up to date.