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Grievance and Feedback Portal

Make it easy for stakeholders to share their feedback

The Grievance and Feedback Portal feature facilitates grievance management for teams using Borealis stakeholder engagement software. It gives stakeholders an easy self-serve online platform for filing grievances or any other kind of feedback on your project. It then automatically records all this information in Borealis for follow-up and resolution.

  • Keep stakeholder records complete
  • Comply with project requirements
  • Implement a transparent grievance mechanism
  • Provide an anonymous way to fill in a grievance

Find out what stakeholders REALLY think about your project. Use this feedback to strengthen your current stakeholder engagement strategy.

Facilitate interactions

Give stakeholders an easy-to-use self-serve online platform that lets them file grievances and track their status 24/7.

Lighten workload

Eliminate the need to manually enter grievances. This feature connects seamlessly to your existing grievances workflow in Borealis.

Standardize processes

Manage all grievances in the same rigorous way. Grievances entered in the portal follow the same assessment and escalation process as any other grievance.

Allow anonymity

Empower stakeholders to file grievances anonymously and still receive status updates and responses, without compromising their identity.

Configure as needed

Brand and configure the portal to your needs, including fields, text and drop-down menus; everything will be automatically mapped to the fields used in Borealis.

Collect other feedback

Easily adapt the portal to collect other types of feedback: comments, praise, suggestions, etc. The portal offers endless options for seeking out community ideas, preferences and more.

The online portal gives us yet another stakeholder-
friendly channel for collecting their complaints, requests, suggestions and grievances – and yes, praise as well. Unlike all our other channels, however, this one lets them submit comments anonymously. It’s helping us build more trusted relationships with stakeholders, who are at the heart of our success.

The Grievance and Feedback Portal is a feature of the Borealis Issue and Complaint Management Module

The Issue and Complaint Management Module allows teams to implement a structured and transparent process for handling grievances according to industry best practices.
  • Ensure grievance response & improve closing times
  • Build trust with stakeholders
  • Mitigate the social risks to project success
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  • borealis-team

Contact us

Find out how Borealis stakeholder engagement software can help you improve all aspects of managing stakeholder grievances.