How Borealis Helps Organizations Comply with PIPEDA

How Borealis Helps Your Organization Meet PIPEDA Requirements 

In Canada, organizations that collect or use personal information in the course of commercial activity must comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). For many, meeting these obligations can feel complex. With the right governance, policies, and technology, compliance becomes manageable.

At Borealis, privacy is part of our foundation. Our platform and practices are designed to help clients meet PIPEDA’s requirements while building stakeholder trust. Below, we outline what PIPEDA demands and how Borealis supports you in operationalizing those principles.

Why PIPEDA matters

It’s the law. Organizations must protect personal information or face regulatory investigations, fines, and reputational harm.

It’s comprehensive. PIPEDA sets out principles covering consent, accountability, accuracy, safeguards, and more.

It’s evolving. New laws such as Quebec’s Law 25 demonstrate a growing trend toward stricter privacy regimes. Organizations need solutions that keep pace.

In short: Compliance isn’t just about avoiding penalties. It’s about demonstrating accountability and earning stakeholder trust.

How Borealis supports PIPEDA principles

PIPEDA is built on 10 fair information principles. Here’s how Borealis aligns with them to support your compliance efforts:

Principle

What it means for you

How Borealis helps

Accountability

Organizations must designate responsibility for personal information.
Borealis has a designated Privacy Officer, ISO 27001-certified processes, and a governance framework that ensures security and privacy responsibilities are embedded in daily operations.

Identifying purposes / limiting collection & use

Personal information must only be collected and used for defined purposes.
Our system only collects the stakeholder data fields you configure. Clients control purposes, opt-in settings, and how information is used. No passive or hidden collection.

Consent & transparency

Stakeholders must know how their data will be used and provide meaningful consent.
Our Privacy Policy explains data practices clearly. Within Borealis, clients can configure consent processes and provide stakeholders with transparency over collection and use.

Accuracy & access / correction

Individuals have the right to access and correct their information.
Borealis allows records to be updated at any time. Full audit trails track changes, so organizations can demonstrate when and how corrections were made.

Safeguards / security

Security measures must be proportionate to the sensitivity of the data.
Borealis encrypts data in transit and at rest, enforces role-based access, and undergoes regular penetration testing and audits. Hosting is in secure, certified data centres.

Openness

Privacy practices must be available and understandable.
Our policies are publicly available, written in clear language, and updated regularly to reflect evolving standards.

Retention & disposal

Data must be retained only as long as necessary, then securely destroyed.
Borealis supports client-configured retention periods, with processes for secure deletion or anonymization when data is no longer needed.

Challenging compliance

Individuals must have a way to challenge an organization’s compliance.
Borealis provides clients with governance tools and logging capabilities that support responding to inquiries or complaints under PIPEDA.
Principle
Accountability
What it means for you
Organizations must designate responsibility for personal information.
How Borealis helps
Borealis has a designated Privacy Officer, ISO 27001-certified processes, and a governance framework that ensures security and privacy responsibilities are embedded in daily operations.
Principle
Identifying purposes / limiting collection & use
What it means for you
Personal information must only be collected and used for defined purposes.
How Borealis helps
Our system only collects the stakeholder data fields you configure. Clients control purposes, opt-in settings, and how information is used. No passive or hidden collection.
Principle
Consent & transparency
What it means for you
Stakeholders must know how their data will be used and provide meaningful consent.
How Borealis helps
Our Privacy Policy explains data practices clearly. Within Borealis, clients can configure consent processes and provide stakeholders with transparency over collection and use.
Principle
Accuracy & access / correction
What it means for you
Individuals have the right to access and correct their information.
How Borealis helps
Borealis allows records to be updated at any time. Full audit trails track changes, so organizations can demonstrate when and how corrections were made.
Principle
Safeguards / security
What it means for you
Security measures must be proportionate to the sensitivity of the data.
How Borealis helps
Borealis encrypts data in transit and at rest, enforces role-based access, and undergoes regular penetration testing and audits. Hosting is in secure, certified data centres.
Principle
Openness
What it means for you
Privacy practices must be available and understandable.
How Borealis helps
Our policies are publicly available, written in clear language, and updated regularly to reflect evolving standards.
Principle
Retention & disposal
What it means for you
Data must be retained only as long as necessary, then securely destroyed.
How Borealis helps
Borealis supports client-configured retention periods, with processes for secure deletion or anonymization when data is no longer needed.
Principle
Challenging compliance
What it means for you
Individuals must have a way to challenge an organization’s compliance.
How Borealis helps
Borealis provides clients with governance tools and logging capabilities that support responding to inquiries or complaints under PIPEDA.

Extra layers of protection

Beyond the principles, Borealis provides added safeguards to give clients confidence in their compliance posture:

  1. Vendor and third-party oversight: We require equivalent privacy and security commitments from our partners.
  2. Data residency: Canadian data can remain in Canada. We also offer regional hosting for international clients.
  3. Incident readiness: Continuous monitoring, detailed logging, and breach notification protocols aligned with PIPEDA’s reporting requirements.

Questions to ask any SaaS provider

When evaluating platforms, it helps to ask:

  • Where will my data be stored, and who controls it?
  • What encryption and security safeguards are in place?
  • Can I generate audit logs and restrict access by role?
  • How does the provider handle breach notifications?
  • How can I fulfill access, correction, or deletion requests for stakeholders?

Borealis is designed to help you answer each of these questions with confidence.

Continuous improvement

Privacy compliance is not static. Laws, risks, and expectations evolve, and so do we. Borealis regularly reviews its policies, updates security measures, trains staff, and integrates client feedback to ensure that our platform remains aligned with legal requirements and industry best practices.

Get started with
Borealis stakeholder engagement software today!