The Boréalis Blog

Category: Grievance Management

Grievance Management

The IPIECA new Community Grievance Mechanism (CGM) Toolbox

IPIECA has recently released a new Community Grievance Mechanism (CGM) toolbox based on the operational experiences of IPIECA member companies. It is relevant for companies who have existing CGM processes...

Louis Lieutenant
June 26, 2014

Grievance Management

What Do Companies Need to Better Predict, Prevent and Respond to Community Conflict?

To predict, prevent and respond to community conflict, companies need a structured and culturally appropriate strategy in place, the success of which will be determined by two factors; the quality...

Christine Crowe
May 22, 2014

Grievance Management

How Technology can Help Improve Grievance and Conflict Management

In the extractive industry, grievances are unavoidable. Companies must be prepared to face disagreements or even conflicts. Establishing and publicizing a procedure for grievance settlement are key steps towards an...

François Robichaud
March 3, 2014

Grievance Management

Grievance management in the extractive sector

If a company with operations in the extractive industry systematically ignores the complaints of people in its project area, does so at its own risk. Complaints that are not acknowledged...

François Robichaud
July 19, 2011

Grievance Management

Tips for implementing an effective grievance mechanism

Any project, big or small, has the potential to create disruptions or discomforts to people living in its vicinity. If this cannot be avoided, communication channels should be opened in order...

Boréalis
July 1, 2011

Grievance Management

Grievance Management Mechanisms

Grievance management mechanisms for community complaints are part of a series of processes that aim to prevent, mitigate, or resolve tensions and conflicts between companies and local communities. They constitute...

Boréalis
April 27, 2011