Customized CRM vs. Borealis Stakeholder Software
Which one will better serve your needs?
Customized CRM
15 years of maturity
in stakeholder engagement and used by 250 organizations in 50 countries
0 years of maturity
in stakeholder engagement (custom portion never tested for real-world use)
15 years of maturity
in stakeholder engagement and used by 250 organizations in 50 countries.
0 years of maturity
in stakeholder engagement (custom portion never tested for real-world use).
Lack of stakeholder engagement expertise
IT team customizing platform unlikely to have any knowledge of stakeholder engagement best practices or applicable standards
Industry expertise best practices
Developed by experts in stakeholder engagement and evolved to comply with changing best practices and international standards (IFC, GDPR).
Lack of stakeholder engagement expertise
IT team customizing platform unlikely to have any knowledge of stakeholder engagement best practices or applicable standards.
Global community
Feedback on best practices constantly being collected from global users and added to product roadmap.
No stakeholder engagement community of practice
Working in isolation with no insights from fellow practitioners to improve processes or best practices.
Global community
Feedback on best practices constantly being collected from global users and added to product roadmap.
No stakeholder engagement community
of practice
Working in isolation with no insights from fellow practitioners to improve processes or best practices.
Configuration Focus on change management rather than software development. Fit for purpose out of the box and can be easily configured and deployed; easy to adapt or add new functionalities as your needs evolve over time.
Customization
Costly and lengthy process to make platform minimally suitable for purpose (requirements gathering, development, testing, etc); must be repeated each time it needs to be changed.
Focus on change management rather than software development. Fit for purpose out of the box and can be easily configured and deployed; easy to adapt or add new functionalities as your needs evolve over time.
Costly and lengthy process to make platform minimally suitable for purpose (requirements gathering, development, testing, etc); must be repeated each time it needs to be changed.
Continuous improvement Software improved each quarter based on feedback from global community. Software always at the forefront of best practices
No continuous improvement
Lack of dedicated development team means platform may never fully meet needs or quickly become obsolete; any future improvements will entail lengthy change management process
Continuous improvement
Software improved each quarter based on feedback from global community. Software always at the forefront of best practices.
No continuous improvement
Lack of dedicated development team means platform may never fully meet needs or quickly become obsolete; any future improvements will entail lengthy change management process.
Successful adoption
Dedicated user training and onboarding team, with ongoing support and usage monitoring to ensure software always delivers maximum value
Questionable adoption
Budget constraints may mean sub-optimal configuration and user resistance; no dedicated team to ensure platform continues to deliver expected value over time
Successful adoption
Dedicated user training and onboarding team, with ongoing support and usage monitoring to ensure software always delivers maximum value.
Questionable adoption
Budget constraints may mean sub-optimal configuration and user resistance; no dedicated team to ensure platform continues to deliver expected value over time.
Instantly scalable
Easily add fit for purpose modules to strengthen all areas of environment, social and governance like Grievance Management, Social investment and Land Management.
Instantly scalable
Easily add fit for purpose modules to strengthen all areas of environment, social and governance like Grievance Management, Social investment and Land Management.
Difficult to scale other business areas related to mining industry
Connecting the customized data management system with other tools that can support ESG has not been tested and may represent another lengthy round of developement.