Customized CRM vs. Borealis Stakeholder Software

Which one will better serve your needs?

Sotfware as a service (Saas) – A mature fit-for-purpose product dedicated to a specific business application: Stakeholder Engagement

Customized CRM

Platform developed for another purpose but customized to enable stakeholder engagement
15-ans

15 years of maturity
in stakeholder engagement and used by 250 organizations in 50 countries

0-years-of-expertise

0 years of maturity
in stakeholder engagement (custom portion never tested for real-world use)

15-ans

15 years of maturity
in stakeholder engagement and used by 250 organizations in 50 countries.

0-years-of-expertise

0 years of maturity
in stakeholder engagement (custom portion never tested for real-world use).

cutting-edge-expertise
Industry expertise best practices Developed by experts in stakeholder engagement and evolved to comply with changing best practices and international standards (IFC, GDPR)
no-expertise

Lack of stakeholder engagement expertise
IT team customizing platform unlikely to have any knowledge of stakeholder engagement best practices or applicable standards

cutting-edge-expertise

Industry expertise best practices
Developed by experts in stakeholder engagement and evolved to comply with changing best practices and international standards (IFC, GDPR).

no-expertise

Lack of stakeholder engagement expertise
IT team customizing platform unlikely to have any knowledge of stakeholder engagement best practices or applicable standards.

community-around-stakeholder-engagement

Global community
Feedback on best practices constantly being collected from global users and added to product roadmap.

no-community

No stakeholder engagement community of practice
Working in isolation with no insights from fellow practitioners to improve processes or best practices.

community-around-stakeholder-engagement

Global community
Feedback on best practices constantly being collected from global users and added to product roadmap.

No stakeholder engagement community
of practice
Working in isolation with no insights from fellow practitioners to improve processes or best practices.

configuration-of-the-software

Configuration Focus on change management rather than software development. Fit for purpose out of the box and can be easily configured and deployed; easy to adapt or add new functionalities as your needs evolve over time.

customization

Customization
Costly and lengthy process to make platform minimally suitable for purpose (requirements gathering, development, testing, etc); must be repeated each time it needs to be changed.

Configuration
Focus on change management rather than software development. Fit for purpose out of the box and can be easily configured and deployed; easy to adapt or add new functionalities as your needs evolve over time.
customization
Customization
Costly and lengthy process to make platform minimally suitable for purpose (requirements gathering, development, testing, etc); must be repeated each time it needs to be changed.  
continuous-improvement

Continuous improvement Software improved each quarter based on feedback from global community. Software always at the forefront of best practices

no-continuous-improvement

No continuous improvement
Lack of dedicated development team means platform may never fully meet needs or quickly become obsolete; any future improvements will entail lengthy change management process

continuous-improvement

Continuous improvement
Software improved each quarter based on feedback from global community. Software always at the forefront of best practices.

no-continuous-improvement

No continuous improvement
Lack of dedicated development team means platform may never fully meet needs or quickly become obsolete; any future improvements will entail lengthy change management process.

successful-adoption

Successful adoption
Dedicated user training and onboarding team, with ongoing support and usage monitoring to ensure software always delivers maximum value

questionable-adoption

Questionable adoption
Budget constraints may mean sub-optimal configuration and user resistance; no dedicated team to ensure platform continues to deliver expected value over time

successful-adoption

Successful adoption
Dedicated user training and onboarding team, with ongoing support and usage monitoring to ensure software always delivers maximum value.

questionable-adoption

Questionable adoption
Budget constraints may mean sub-optimal configuration and user resistance; no dedicated team to ensure platform continues to deliver expected value over time.

scalable

Instantly scalable
Easily add fit for purpose modules to strengthen all areas of environment, social and governance like Grievance Management, Social investment and Land Management.

difficult-to-scale
Difficult to scale other business areas related to mining industry Connecting the customized data management system with other tools that can support ESG has not been tested and may represent another lengthy round of developement.
scalable

Instantly scalable
Easily add fit for purpose modules to strengthen all areas of environment, social and governance like Grievance Management, Social investment and Land Management.

difficult-to-scale

Difficult to scale other business areas related to mining industry
Connecting the customized data management system with other tools that can support ESG has not been tested and may represent another lengthy round of developement.

Helping organizations take their social performance further.

Boréalis offers stakeholder engagement management software that minimize unexpected risks, ensure compliance, and secure social license to operate. Our solutions simplify communications with stakeholders. With over 5000 users in 40 countries, Boréalis is the world leader in stakeholder relations management software.