How a Canadian mining company is using stakeholder management software to make a positive difference to local communities and its social license to operate
- Multiple users and different work methods
- Ensure continuous improvement based on data integrity Weekly reporting to operations management
- Make local employment and training/
accessible to the Inuit population
- Protect Inuit values, culture and language, as well as land, water and wildlife
Nunavut is the Northernmost territory of Canada
Inuit Impact and Benefit Agreements (IIBA) are part of Nunavut legislation in order to ensure that Inuit have input on what is happening on their land. Inuit use these agreements to ensure that their voices are heard, that benefits go to their community and that any impacts are mitigated. Agnico Eagle Mines Limited (AEM), headquartered in Toronto, has been operating in Nunavut since 2007.
The organization has always been committed to making a significant and positive difference in the communities where it operates. To ensure success, the AEM team needed to apply the same rigor to evaluating their social performance as applied to all other aspects of the business, easily link community outcomes and business value to create shared value.
Managing and measuring
To help with their more rigorous community relations reporting approach, they needed a software solution to help with the management and measurement of their community relations program and data. The solution would help them leverage information to:
- Drive improved strategy: with direct and specific feedback on what and where they need to strategically focus and how to improve existing programs.
- Better engage: provide a focal point for quantitative measurement of risk and performance.
- Develop KPIs: provide the basis to develop achieveable targets (leading and lagging).
The Boréalis Stakeholder Engagement software was a natural solution to help the Community Relations team successfully improved its strategy while tracking external complaints and following up on past issues. They were able to build a stronger relationship with the communities and to optimize their stakeholder engagement activities.
Operations in Nunavut since
(other operations are in Quebec, Finland and Mexico)
Number of people managing daily activities related to the Impact and Benefit Agreements
Senior Canadian gold mining company operating since
Number of people dedicated to community relations and stakeholder engagement
Through these agreements, both AEM and the KIA are intent on ensuring that business opportunities, employment and training opportunities arising from the projects will benefit the communities of the Kivalliq. As a long-term goal, Agnico Eagle and the KIA are working toward a rate of at least 50 percent Inuit employment.
In July 2015, Agnico Eagle and the Kivalliq Inuit Association (KIA) signed the Inuit Impact Benefit Agreement (IIBA) for the Meliadine project in Nunavut. The Meadowbank project already had an IIBA, which was renewed in 2017. The same year, Agnico Eagle also signed the Whale Tail IIBA.
AEM needed a stakeholder
engagement system offering:
- Reporting and analytics
- Configuration options
- Offline capabilities
- High security
The AEM team analyzed and assessed 10 systems before choosing Boréalis. According to the project manager, the Boréalis stakeholder engagement platform quickly stood out with a high score because the solution responded to most of their requirements.
Most of all, the AEM team thought the software was the most user-friendly. This was important due to different levels of team-member computer knowledge. Furthermore, change management has been one of the biggest threats to success while implementing new business software.
- Capture and categorization of all emails regarding the communities
- Identification and tracking of compliance issues
- Strategy always aligned with community feedback
- Better communications with external stakeholders
- External complaint management
- Stakeholder data now more usable
- Better decision-making
- Smarter analytics
- Overall efficiently
- Easy reporting
- Internal task management
- Monitoring of field meetings
- Stronger engagement with the communities
Agnico Eagle will continue to use Boréalis to help them measure Social License/Social Acceptability and:
- Relationships: evaluating the effectiveness of activities/ engagement programs and level of trust and acceptance within the community.
- Community wellness: evaluating the success of community investment/development programs in improving overall community well-being.