Grievance Management

Implement an effective and transparent
process for managing grievances

Still managing grievances with spreadsheets – or worse, on paper?

There’s an easier way!

A typical grievance management process may have as many as five steps:

  1. Reception of grievance
  2. Grievance assessment
  3. Grievance investigation
  4. Grievance resolution
  5. File closure

Remembering where everything is at, especially when the number of grievances increases, is always a challenge. Making sure everyone is on the same page is a downright nightmare.

Online Grievance Portal : Add-on to the Grievance module in Borealis

This Add-on facilitates grievance management by giving your stakeholders an easy-to-use self-serve online platform for filing grievances. The Add-on automatically records these grievances in Borealis for follow-up and resolution – keeping your stakeholder records complete and your processes standardized.

Borealis Grievance Management System

A easy-to-use tool for managing grievances more effectively:

  • Centralize all grievances in Borealis
  • Standardize the grievance process across your organization
  • Ensure the right people have access to the right information, right when they need it.
  • Track your team’s grievance resolution time and closure rate
  • Identify and de-escalate issues before they become conflicts

Tips for implementing an effective grievance mechanism white paper

Expert tips on how to deescalate grievances before they turn into crises. 

Borealis grievance management module, the solution you’ve been looking for. Contact us to learn more about the Borealis grievance management solution.