Community engagement software

Say goodbye to manual processes
- and questionable data

Plan and monitor all community engagement, manage social risks and resolve issues, disputes and grievances — from a single application. That’s what our community engagement software does for you.

Keep your stakeholder database fresh as you work from any device with our community engagement solutions.

  • Link issues, commitments and grievances to avoid oversights
  • Plan your engagement strategies, set KPIs, tasks, and workflows
  • Automatically assess stakeholders for influence and interest
  • Generate maps to monitor changes over time
  • Visualize the impacts of your community engagement strategy and make adjustments in real-time
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Enmax Case Study

Learn how Enmax reached their goal by using our community engagement platform and land and assets management solutions.
Read the Enmax success story

Compared to other community engagement platforms, Borealis stands out with features that simplify your community engagement activities.

Outlook and
Gmail Add-Ons

With our community engagement solution, you can record all emails and stakeholder contact info in Borealis straight from Outlook or Gmail with just a click. It’s easy. Keep your Outlook or Gmail messages organized in a centralized location. Import important information to Borealis without leaving your email environment, including categorizing sent mail and synchronizing meetings.

Grievance and
Feedback portal
Let stakeholders easily file grievances or feedback online (anonymously or not) and stay informed on their status. It gives stakeholders an easy self-serve online platform for filing grievances or feedback on your project. It then automatically records all this information in our community engagement software for follow-up and resolution.
Engagement plan
A project management tool specifically designed for stakeholder engagement teams. Determine your project assets and objectives – delegate team members to manage stakeholders, engagement activities and follow-ups. Monitor trends in real time to keep your progress on track. Do it all in one community engagement platform.
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Mobile App
Your work doesn’t stop when you leave the office. You need a community engagement solution you can take on the go. Access and update your records in Borealis on the spot to minimize oversights and keep your stakeholder data up-to-date while the information is fresh. Scan business cards, attach photos to complaints, and enter voice recordings all on the go!
Analytics
Reports and dashboards are essential for outlining your relationship with stakeholders and proving the value of your team’s work. Our community engagement software features an analytics tool that turns your untapped data into clear insights to help you make strategic decisions and better prioritize everyday activities.
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Improve community
engagement outcomes

We’ve built our community engagement software with you in mind. Choose from several easy-to-use, purpose-built modules ready to be configured to your needs – modules that help us stand out from the other community engagement platforms.
Social Investment

Social Investment

Align social investments with strategic corporate objectives. This module provides a clearly defined and transparent process that makes creating tangible value for local communities and your organization easier. This community engagement solution help demonstrate transparency and delivers quantifiable results for your social investment program.
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Stakeholder Engagement Core Module

Stakeholder Engagement
Core Module

When it comes to public engagement software solutions, you need an easy-to-use platform that helps organizations be more informed, proactive, and responsive when engaging with stakeholders. This module centralizes all data, making it instantly accessible from any location or device. Improve relationships with stakeholders and align the process with industry best practices.
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Compliance Management

Compliance Management

Simplify compliance with regulatory and other requirements through our community engagement software. This module allows corporate managers and operational users to register, plan, inspect and follow up on compliance with all applicable social and environmental requirements, regulations, and standards.
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Grievance Management

Issue and complaint management

Improve grievance response and closing times. The Grievance Management module makes it easier to build trust with local communities and mitigate the social risks to project success. This popular feature of our community engagement software provides a structured and transparent process for handling grievances in a timely and effective manner according to industry best practices.
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Land Access

Land Access

Keep land access projects on time and within budget with our public engagement software. The Land Access module gives your team the tools to manage all land access and resettlement-related activities from a single location with a transparent and structured process. Ensure stakeholders receive the proper compensation packages on time, following best practices.
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Land Management

Land Management

The Land Management module allows your team to improve engagement outcomes and minimize the risk of unnecessary work delays or stoppages by giving you the public engagement software to centralize and map all land-based assets and link them to engagement plans and project stakeholders.
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Stakeholder engagement module block icone

Borealis Stakeholder Engagement Software

Borealis is an easy-to-use software that helps organizations be more informed, proactive, and responsive when engaging with stakeholders. It centralizes all data, making it instantly accessible from any location or device.

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Issue and Complaint Management

Issue and complaint management

Improve grievance response and closing times.

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land-access

Land Access

Keep land acquisition projects on time and on budget.

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social-investment

Social Investment

Align social investments with strategic corporate objectives. 

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land-management

Land Management

Link engagement plans and stakeholders to project assets and infrastructure.

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compliance-management

Compliance Management

Simplify compliance with regulatory and other requirements.

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See all our modules

AUTOMATE STAKEHOLDER INFORMATION MANAGEMENT TASKS SO YOU CAN FOCUS ON COMMUNITY ENGAGEMENT SOLUTIONS AND FOSTER NUANCED RELATIONSHIPS WITH COMMUNITY MEMBERS.

Making your day-to-day tasks
easier to manage and track.

There is a lot of information to gather and manage. Spreadsheets and post-it notes are not going to work. With a digital solution, finding information and proving the value of your team’s work is more manageable. Thankfully, we’ve designed our community engagement software to manage community relations, simplifying your day-to-day tasks.
Here are some ways our community engagement solution helps you map and prioritize stakeholders, record and monitor all relevant data and analysis, and view insights and reports. It’s what sets us apart from other community engagement platforms.

Easily store, access, and edit stakeholder information

Centralize all your stakeholder information in one community engagement platform. Access detailed information for any stakeholder instantly. Update information quickly and get an overview of your stakeholder engagement.

Customer dashboards and automated reporting

Make the most of our data with visually-rich information customized to your needs.
Borealis highlight feature
Leveraging the power of AI, our community engagement software automatically highlights individuals and organizations for easy access to their information.
Geolocate your stakeholder information
See the locations of your stakeholders, issues, and infrastructures.

Choose a data entry method

You have a variety of data sources to use within our community engagement software. We make it easy to import information, including Excel, Office, Salesforce, and Twitter.

Choose a data entry method

Stakeholders’ relationship network

Use our citizen engagement software to see how stakeholders are connected to each other. Create a network of stakeholders with easy access to a detailed list of communications for each one.

AUTOMATE STAKEHOLDER INFORMATION MANAGEMENT TASKS SO THAT YOU CAN FOCUS ON COMMUNITY ENGAGEMENT AND FOSTER NUANCED RELATIONSHIPS WITH COMMUNITY MEMBERS.

Prioritize key influencers and identify risks

view-on-map
  • Prioritize key influencers and stakeholder groups, identify risks, then connect your engagement plans to tasks and workflows.
  • Assess and map each stakeholder to identify key influencers, group stakeholders with similar profiles or in similar zones, and prioritize outreach.
  • Include social and environmental data in your assessment to get a comprehensive overview of risks and challenges.
  • Plan your engagement strategies, set KPIs, add tasks, workflows and team members; then easily assign tasks and track progress.
Analyze stakeholder changes
  • Analyze stakeholder sentiment, social and environmental changes over time and demonstrate compliance with international guidelines.
  • Analyze environmental and social risks at every project stage to ensure positive outcomes for communities and your project.
  • Visualize the evolution of stakeholder sentiment over time and adjust your engagement strategy.
  • Review social and environmental KPIs for compliance with lender requirements and international standards such as IFC, IPIECA, and ICMM.
  • Generate reports that meet Global Reporting Initiative (GRI) recommended guidelines.
Understand stakeholder needs
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  • Engage in regular, open dialogue, and stay in touch with your stakeholders to understand their needs, establish inclusivity and create shared values.
  • Keep your stakeholder database fresh by automatically updating stakeholder profiles and adding new stakeholders, communication threads, and relevant documents as you work.
  • Customize your mailing lists and send personalized emails and letters to keep stakeholders informed.
  • Link issues, commitments, and grievances to a campaign or communication for easy monitoring and timely follow up.
  • Centralize records of your community engagement activities across project sites for easy review and reporting.

Use Borealis software to improve
Stakeholder Engagement outcomes for

Community Engagement

Asset and land management

Keep land access project on time and budget. Link engagement plans and stakeholders to project assets and infrastructure within our citizen engagement software. .

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Community Engagement

Government relation management and public affairs software

stablish ethical and constructive relations with government officials, lawmakers, and opinion builders to meet your advocacy objectives.

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Community Engagement

Environmental and Social Performance Software 

Track sustainability metrics and report results consistently to show compliance with international guidelines.

Learn more


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Talk to an expert

and learn how Borealis’ community engagement software can be configured to your needs so that your community relation team can spend less time searching and more time engaging.
Talk to an expert

See how Borealis grew to become the world’s most advanced stakeholder engagement software.

Choose your CRM

Often on the road, meeting with stakeholders? That’s why we created the Borealis mobile app.

Watch our video

Still struggling to manage your growing piles of stakeholder information? Or have you reached a high level of data management maturity?

See where you rank
Customized CRM vs. Borealis Stakeholder Software. Which one will better serve your community engagement software needs?
See comparison infographic
Yamana Gold, a Canadian-based precious metals producer, came to us looking for a data-driven community engagement solution. Here’s how we supported them
Read the Case Study

Deep dive into community engagement: what it is, why it’s essential, and how to create sustainable strategies that will help your organization develop more meaningful connections with external stakeholders of your projects.

What's community engagement

Managing Community Relations, Simplified

As a Community Relations Manager, you have a lot on your plate, from managing your project’s budget to ensuring the smooth functioning of your department. On top of that, you must secure and maintain a good relationship between the company and the community. Thankfully, our citizen engagement software helps simplify the management of community relations activities for you and your team. Here are some of the critical aspects of engagement where our community engagement software supports your goals.
It is essential to involve Indigenous communities early in planning your projects. Safety, environmental stewardship, and cultural respect are necessary for your corporate responsibility and the project’s viability. Plan, manage, and follow through on your outreach to local Indigenous communities and ensure that you maintain a healthy relationship at all stages of your project – all through our public engagement software.
Over the past decades, stakeholders have increasingly insisted that organizations comply with international expectations and standards and act with environmental and climate protection at the forefront of their operations. With our citizen engagement software, you can ensure you communicate your corporate social responsibility efforts to your company’s stakeholders.
It is essential to take a proactive approach to community engagement. Define your stakeholder engagement plan and community outreach before the onset of your project – schedule meetings with local stakeholders to explain the project and its impacts, all within our public engagement software. Track feedback and insights and analyze risks to develop a communication strategy that will make stakeholders feel valued and taken seriously.
Through our community engagement platform, you can define a single point of contact to manage questions from the public and help manage your company’s relationship with the public. Track all communications and meetings with stakeholders, from government departments to community groups to media companies. Ensure that stakeholders feel listened to and that you address their concerns.
The reality is that stakeholders are rarely unanimous in their views. As you schedule public meetings in advance of your project and communicate the details and impact of the project locally, we give you a public engagement software solution to track that valuable information. Through our stakeholder management platform, you can track the minutes of these meetings and relevant information about stakeholders who voice their opinions.
Engagement is a two-way street. Track and manage stakeholders’ questions, issues, and complaints. With our community engagement software, you can outline your response plan and get issues to the right person in the company. This streamlined process allows for quick response times, a critical element for your project’s smooth operation.

Think gaining stakeholder trust is important?

We do, too. Get monthly ideas on streamlining community engagement activities and insights on stakeholder engagement best practices by subscribing to our newsletter.
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Community Engagement Software FAQ

Our community engagement software aids in planning, tracking community commitments, managing social risks, and resolving issues or disputes. Our solution provides an integrated Engagement plan feature that helps community relation teams coordinate efforts, track communications and provides useful tools to managers that want to monitor results of their team’s works. Our software solution for community engagement also offers stakeholder mapping functionalities, which help understand stakeholder perspectives and influence.

By centralizing data and engagement efforts, Borealis ensures all team members are aligned, which strengthens organizational memory and supports continuous improvement in community relations. It also allows different business units to share a common vision of where relationships stand with each stakeholder, preventing stakeholder fatigue. This approach not only improves the management of community expectations and commitments but also enhances the overall effectiveness of community engagement strategies.

The platform centralizes stakeholder data, is scalable, and can be tailored to specific organizational needs. The platform is avaialble in 5 languages (English, French, Spanish, Portuguese, and Arabic). Some parts of the software can be translated to other languages on a need to base. This makes it the ideal solution for large global companies who have operations if various countries but want to use a single system.

Yes, Borealis is designed to be scalable, accommodating additional modules or features or user seats as needed.

It helps capture and analyze stakeholder feedback, ensuring business continuity and creating strong institutional memory. It streamlines reporting, drastically cutting down on the time necessary to create Record of consultations, social impact, or social investments reports for examples.

Borealis offers comprehensive reporting and analytics tools for effective data management and regulatory compliance.

Borealis is ISO 27001 certified, thus ensures data security and privacy through rigorous industry-standard practices and certifications. Our solutions are hosted in top-tier data centers with robust physical and logical security measures, including ISO and SOC certifications. Borealis regularly conducts third-party security audits and has implemented advanced application-level security features such as roles-based access control, audit trails, and encryption of data at rest and in transit. We also offer comprehensive disaster recovery capabilities and maintain strict access controls, including two-factor authentication, to protect against unauthorized access and ensure the integrity and availability of customer data.

Our customer success team provides multilingual onboarding (French, English, Spanish, Portuguese), training, and support to maximize the software’s benefits. Those training and support sessions are offered to clients according to their time zone. We also have a knowledge base website available 24/7 in English Spanish, French and English.

Yes, it supports integration with existing applications to enhance productivity and workflow. Borealis offers robust Outlook add-in and Gmail Add-on, which makes it easy to capture meetings and emails right from their inbox. Through our API, it is also possible to integrate Borealis with various other platforms such as Arc GIS, power BI or CRMs.

A feedback and grievance portal is included for anonymous communication of issues, ensuring responsive and confidential handling.

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