Linking local social activities

to global social development goals

Objectives

Eliminate all the time being lost on tracking down information relating to social investment to meet reporting and auditing requirements

Solution

An intuitive and user-friendly information management system that simplifies stakeholder communications, internal document sharing and external reporting of social development goals

We now spend our time on analysis and building stronger stakeholder relationships, not on gathering information for reporting. Our team can now do so much more. Now anyone joining the team can have a relationship with an entire inventory of stakeholders. We’re no longer working in silos.

Montserrat Palomar - Responsable de Sustentabilidad, Enel Green Power Mexico

Key results

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Team can now focus on value-added engagement activities rather than on tracking down information

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Day-to-day now more organized and productive; no more oversights or delays

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Management can now easily find, report and analyze required information without interrupting the team’s field work

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Quality of information has greatly improved

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Client Enel Green Power Mexico

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Industry Renewable energy

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Head Office Rome, Italy

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Borealis used for Social investment and stakeholder engagement

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Teams using Borealis Sustainability team

Bringing visibility to social investments

Enel Green Power is a multinational renewable energy corporation which originated in Italy, with operations in more than 1,200 plants and present in over 30 countries. When it comes to stakeholder relations, the company has a solid reputation for following best practices and taking a forward-thinking approach.

The Enel Green Power Mexico division manages 19 wind, hydro and solar plants – each one with its own separate engagement plan.

The division has long enjoyed good relationships with its local stakeholders and runs several successful social investment programs, but until recently, this valuable information remained mostly with the field agent responsible for managing the individual stakeholder.

‘Borealis allows us to know everything about our social investment programs. If someone at corporate asks, we can immediately show how our activities in Mexico are contributing concretely to our global SDGs.

Montserrat Palomar - Responsable de Sustentabilidad, Enel Green Power Mexico

The lack of a centralized information management system was leading to a lot of wasted time and lost opportunities:

  • Close stakeholder relationships gave the division good credibility with local communities and authorities, but the team had no easy way to transfer all their local information to head office so that it could have a global view for analysis and reporting to third parties.
  • Documenting the history of all the interactions that had taken place in the field to prepare for regular on-site audits was also taking precious time and resources away from important day-to-day engagement efforts.
  • The team had no easy way to link local social investments to the annual engagement plan created for each wind turbine plant – or to the global social development goals (SDGs) set by the head office in Rome.
  • The team also lacked the means to easily report and share documents, both with internal stakeholders such the executive team in Mexico and Rome, as well as with external stakeholders such as auditors, which visit the company’s plants several times a year.

Making information readily accessible

Hoping to improve processes, the Enel Green Power Mexico team started exploring its options. Borealis stakeholder engagement software met not only the team’s immediate needs for a robust information management system, but also offered a clear path for where the team wanted to go.

What helped was the direct contact Borealis established with our entire team to understand our organizational processes and objectives and how Borealis could integrate with our existing systems and security standards.

Montserrat Palomar - Responsable de Sustentabilidad, Enel Green Power Mexico

Borealis helps us work well as team to improve processes. We can share tips and experience on what filters work best for our reporting needs, which reports we can create to share publicly, and so on. We’re basically building our own community of practice. We’re very enthusiastic about what we’re achieving with Borealis in terms of productivity.

Fabiola Bucio Luna - Unidad de Estrategia y Planificación y Enterprise Agile Coach en Enel Green Power México

How Enel Green Power Mexico uses Borealis software

The Sustainability team now starts and ends its day in Borealis. They use the system to plan, enter, track and analyze all stakeholder activities relating to social investment.

Each wind turbine plant has its own engagement plan in Borealis where all grievances – including written communication dropped anonymously into an onsite mail box – as well as stakeholder engagement and social investment activities and associated budgets are linked to each plant.

All interactions in the field, along with communications, commitments and more, are systematically entered into the system. The team says that entering all these records in Borealis quickly became second nature.

Mobile app improving in-field engagement

The team says the benefits of using Borealis go beyond better time management and easier reporting. The mobile app is also improving already strong relationships with local community members.

Field agents can use the app to record stakeholder comments during face-to-face conversations and even read their comments back to them to verify accuracy. This personalized attention makes stakeholders feel their comments are being taken seriously, leading to more trusted relationships.

The Outlook add-in and mobile app greatly help with field activities. It makes Borealis a handy tool for instantly recording and accessing information right in the field. It’s our information hub connecting everyone and all their activities.

Montserrat Palomar - Responsable de Sustentabilidad, Enel Green Power Mexico

Fit-for-purpose stakeholder management software with features that simplify day-to-day work

  • Scalable system can evolve with Enel Green Power’s needs
  • Designed specifically for people who work in stakeholder management
  • Available in several languages, including Spanish
  • Integrates with Enel Green Power’s entire ecosystem
  • Very intuitive and user-friendly, even for those with limited computer skills
  • Information is easily accessible to all users
  • Mobile app takes system use to the field
  • Outlook app makes sending and recording emails easy
  • Dashboards and widgets keep priority data front and center
  • Meaningful and professional-looking reports can be generated in just a few clicks
  • Helps to identify best practices and empower continuous improvement
  • System updates are announced well in advance to avoid disruption to work
  • Regular newsletters and helpdesk articles offer practical tips for improving use of the system in the form of quick easy reads
  • Support goes beyond technical helpdesk – users can contact Borealis for any questions about using the system
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